 Sales Analyze applicants Financial Status, Credit, and Property Evaluation to determine Loan Credibility. Adhere to all Federal and State compliance guidelines relative to residential mortgage lending. Determine appropriate rate locks, issuance of disclosures, overage, underage, and fee waivers. Provide expert financial advice on Mortgage Products and improving Credit.

 First Female at D&K to produce over $100M and $200M in annual sales volume. Presidents Club Achievements Recognized in National Magazines Analyze applicants Financial Status, Credit, and Property Evaluation to determine Loan Credibility. Adhere to all Federal and State compliance guidelines relative to residential mortgage lending. Determine appropriate rate locks, issuance of disclosures, overage, underage, and fee waivers. Provide expert financial advice on Mortgage Products and improving Credit.*Licensed in multiple statesNMLS ID # 1236869Co. NMLS ID # 2551Equal Housing Opportunityhttps://www.nmlsconsumeraccess.org/1431 Opus Place, Suite 200Downers Grove, IL 60515

Additionally:❖ Collect requirements from Customers and Affiliates of All Levels of the organization.❖ Successfully make recommendations on systems based on Current and Future State Goals, Budget, Timeline, and System Maintainability. CRM Dynamics 2013:❖ Create: New Forms with Workflows and the appropriate Business Rules, Mail Merge Forms in CRM, Custom Dashboards, Reports that get sent out on a Monthly Basis, Training Documentation, Clean-Up Existing Entities❖ Plan for 2015 upgrade for On Premise CRM.❖ Conduct requirements workshops with VP level to build out a new process for maintaining Request for Proposals for Retail and Institutional Customers.❖ Travel to Minneapolis to work with Affiliates on maintaining and updating existing business processes, training customers, and creating future state requirements.SharePoint 2013:❖ Conduct requirements workshops to understand Customer and System needs.❖ Create a SharePoint site with Strict Permissions for each Web Part including; Document Libraries, Calendar Views, Announcements, Site Assets, Site Pages, and Tasks.*Attended formal SQL Training

CRM Dynamics 2011 & 2013: ❖ Upgraded MS Dynamics CRM from 2011 to 2013. ❖ Conducted requirements workshops with VP level, Senior Level Executives, Sales, Business Development, Marketing, and Customer Service teams to map out global business processes via MS Visio for CRM Implementation initiative. ❖ Proactively searched for & found an MVP Microsoft Partner to assist with CRM Dynamics implementation and managed the vendor in our effort to identify gaps in business processes. ❖ Trained over 100 Employees Globally (VP Level, Sales Team, Customer Service, Marketing, and Packaging & Applications) on how to contribute and consume data for customized CRM. ❖ Travelled to Amsterdam, Adelaide (Australia), Kuala Lumpur, and Suzhou (China) to train Sales Teams outside of the United States for CRM Dynamics 2013. ❖ Manage design updates by regression testing usability and by updating the Leads, Opportunities, Accounts, and Contacts based on per-user requirements. ❖ Design custom dashboards to present KPI's and forecasting information for the CFO, Global Sales Managers, Customer Service and Marketing. ❖ Created 360 degree customized views of Sales Deals for Leads and Opportunities, the Buy Side to target new Customers and New Product Initiatives with Market Development and Marketing teams, the Sell Side to Manage and Maintain the Existing Business, Document Automation with Workflows and Sharepoint Integration. Capacity/Demand Modeling: ❖ Created Capacity and Demand models through rigorous market analysis using Supply Chain Strategist Software (JDA-i2 Software) to optimize maximum profitability for Injection Molding at a global level. SharePoint: ❖ Elicited and documented user requirements and functional specifications using interviews for SharePoint 2010. ❖ Received accredited SharePoint 2010 Training. Other Accomplishments: ❖ Received a salary increase after the first 7 months of working. ❖ Attended Microsoft Convergence Conference 2013

❖ Led Multiple Work streams to redesign the Website for a leading Health Insurance Client. ❖ Travelled to various client sites to conduct over 100 stakeholder interviews within the first 60 days. ❖ Translated meeting minutes into Major Features, Functional Requirements, Non-Functional Requirements, Business Rules, created Traceability Matrix, and developed Use Cases. ❖ Traced requirements back to Wireframes. ❖ Conducted website Content Audits. ❖ Worked closely with the Account Manager, Business, Client, Content, Creative, IT, and Project Management teams to translate requirements and identify scope. Other Accomplishments: ❖ Received a Spot Bonus within first 3 months for conducting over 100 stakeholder interviews.

❖ Conducted Stakeholder Interviews with the Investment Banking Team to design the Buy Side versus Sell Side of Treasury Services Deal Manager Tool (TSDM). ❖ Designed and developed a project plan, user test plan, user package, usability study outline/presentation, participant profile/questionnaire, and note-taking forms for Treasury Services Deal Manager (TSDM). ❖ Improved systems (Deal Manager, Global Docs, and Document Information Manager) by studying end-to-end analysis, design, and implementing current structured banking practices for Investment Banking team with the Treasury and Security Services - Client Care Technology (TSS) Team, to help customer care representatives better interact with the company's many clients. ❖ Captured, translated, and developed requirements through the use of UML, Rational, and several other tools, estimating, risk assessment, planning, develop use cases, functional specifications, defect analysis, development of test plans, scenarios, and scripts and other documentation to deliver successful projects on time and within budget. ❖ Documented functional capabilities of legacy systems and associated processes for Invesment Banking Team (Treasury and Security Services) products, and capabilities of legacy and new applications/systems (internal and customer-facing). ❖ Worked with IT, business personnel, and project managers to develop functional design specifications that adhere to design standards to meet defined business requirements. ❖ Determined operational objectives by studying business functions; gathering information; evaluating output requirements, formats and creating work breakdown structures for project releases. ❖ Monitored project progress by tracking activity; resolving problems; publishing progress reports; recommending actions and present to global senior management via SharePoint; managing UAT testing and design.

❖ Optimized time reporting corporate wide for the Clarity Application. ❖ Saved over $100,000/week, by successfully reducing weekly time reporting by 45 minutes/week avg. ❖ Guided the project team through SDMLC by translating and documenting business requirements into functional system specifications, design, build, QA, implementation, requirements review/sign-off, UAT testing, and use cases & manuals on the new process. ❖ Identified Solutions to increase efficiency for Bulk Mail Process for members. ❖ Reduced cycle time in processing bulk mail from 3 months to 1 month and cut cost, by developing business process flows in Visio for current and future state to identify gaps in care. ❖ Led Team to enhance the Blue Access Member & Employer websites for multiple states. ❖ Produced wireframes in Microsoft Visio from gathered requirements to translate enhancements to technical teams and architects. ❖ Provided ongoing feedback for future enhancements and status to IT and business areas; identified any variances to plan and proposed solutions for variances. ❖ Worked as the internal Requisite Web Tool team expert. ❖ Supported project team members in tracking business requirements and system requirements through issue/action tracking with project sponsors, IT management, SME's, and cross-functional organizations.

❖ Served a leading insurance company to optimize time reporting for the Clarity Application. ❖ Worked with PMO team to provide business process improvement solutions by performing company evaluation, conducting client interviews, and presenting data to company executives. ❖ Designed two repositories to securely store member claims information. ❖ Developed change management solutions based on clients’ objectives and successfully cut cost by using SWOT Analysis to introduce new software for a leading Automobile insurance company.

• Analyzed individual risk tolerance and financial statements to contract leads for international insurance providers such as Guardian, MetLife, AIG, Blue Cross and Blue Shield, and New York Life.• Based on individuals’ objectives and financial position, concentrated on effective and efficient research methods to identify new investment opportunities for current and prospective clients.

• Contracted with the reinsurance team to organize projects, analyze financial documents to assess lending worthiness for clients in aviation, marine, and energy industries.

• Recruited for contract work as a loan closing agent for a high-volume loan officer at American Mortgage. • Reviewed financial statements and mortgage documents for high-profile clients’ closing loans with an emphasis on customer service in excess of $1 million and obtaining legal signatures.

• Hired to process loan applications, analyze credit reports, analyze financial statements, and prepare closing statements for a sole loan officer handling over $800 million in business. • Implemented new computer-related and tactical techniques for increased efficiency of loan processing, resulting in reduced turnaround from 30 days to 3 days to close a loan file.• Utilized Fannie Mae, Desktop Underwriter, and Freddie Mac software/rules for loan processing.