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Brenda Lin is a Customer Success and Operations at SailPoint. She possess expertise in product management, product development, management, business development, product launch and 27 more skills. Colleagues describe her as "As my manager at Evisort, Brenda was very communicative and truly represented our Customer Success team. She was always there for me, patiently helping me as I onboarded and fully ramped. I still remember shadowing her calls and learning so much from her ability to teach and elevate our customers. She has a knack for discovering customer pain points and solving their problems strategically. If you want a Customer Success leader that cares about her team and knows how to care for customers, then hire Brenda! Maybe one day we'll work again together. That would be awesome!", "I worked with Brenda Lin for several years as part of the account team. She contributed greatly towards account retention efforts by working tirelessly on client requests and projects with tight deadlines. I am honor to have the pleasure of working with Brenda as part of the account team. One of the many qualities which stands out is her dedication to our customers and her “Can Do attitude!” She is an asset to any organization.", and "Brenda is a nimble team player who adapts quickly, pays attention to detail, and is dedicated to doing the job well. She has a bright future. I wholeheartedly recommend her and would hire her again."
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Customer SuccessSailpoint Jun 2024 - PresentAustin, Texas, Us -
Manager, Implementation - ScaledSamsara Apr 2022 - Oct 2023San Francisco, California, Us -
Director Of Customer SuccessEvisort Nov 2019 - Sep 2021San Francisco, California, UsEvisort is on a mission to change how companies interact with their legal documents. Evisort works by using advanced artificial intelligence models to help companies organize and understand the important business data contained in their legal documents. Information locked away in documents becomes searchable, and key terms can be surfaced to the right people at the right time. Evisort can be used across all documents across an organization and helps companies reduce costs and improve their compliance and business operations.Interested in learning more and joining our team? Check out our careers page - https://www.evisort.careers/ -
Customer Success And StrategyRentlytics Jul 2017 - Oct 2019San Francisco, Ca, UsRentlytics solves the core analytical challenge of the modern multifamily real estate business: critical data is scattered across assets, making it difficult to access or understand.The Rentlytics Business Intelligence platform brings all of the data important to your portfolio into one place, and makes this data easy to analyze, share and act on. Today, the Rentlytics platform is actively helping many of the largest multifamily real estate owners and managers leverage data to drive better performance and grow portfolio returns.*Rentlytics (acquired) is now a part of the Realpage company -
Solutions Loyalty - Enterprise And Strategic PartnershipsThomson Reuters Dec 2014 - Jul 2017Toronto, On, Ca• Sales solutions consultant / customer success servicing west region enterprise and partnership accounts • Pre and post-sales support of client opportunities and renewals; as well as account planning with sales teams to drive content revenue strategy and upsell• Drive quarterly/annual service reviews with clients focusing on areas of data/product improvement, content concerns , vendor scorecard feedback, and maintain relationships with key market data contacts• Analyze and assess account risks/churn rate regarding content and product usage through metrics reporting platforms • Promote product value through client trainings, best practices around content, and understanding individual account data needs and use cases • Optimize client experience through on-boarding /implementation support, notifications on changes that may impact business processes, resolving content quality concerns, and driving voice of the customer feedback to product development teams• Data feeds expert and financial product specialist across a range of industry sectors (pricing and reference, real time market data, foreign exchange, deals, estimates, research, fundamentals data, corporate actions, and news) -
Product Specialist - Banking & ResearchThomson Reuters Jan 2012 - Dec 2014Toronto, On, Ca• Extensive technical and data knowledge of Thomson Reuters financial products and platforms • Collaborate with content specialists and product managers resolving client product questions, data concerns, and feedback• Report and analyze areas of product support needs, enhancement requests, product errors, and data issues to relay back to product and application support teams• Train and support clients in all aspects of content and product functionality (generating reports, use of data items, product training, content issues, and understanding user workflow)• Data expert in private equity and deals content sets (Equity, Debt, Municipals, Loans, Mergers & Acquisitions), company fundamentals, estimates, ownership, and research reports. -
Product Management - Enterprise SolutionsDow Jones Aug 2010 - Jan 2012New York, Ny, Us• Product life-cycle planning and development on partnerships, new product launches (mobile offerings), pricing, migration strategy, enhancements, product fixes, and roadmaps• Documented and tested product enhancements, functionality, and design changes in test environments (Factiva, Wall Street Journal Professional, Mobile, and Ipad applications)• Created training material for Sales, Account Managers, and Relationship Managers on product enhancements, roadmaps, and strategy • Analyzed and reported client product usage and product performance metrics for executive management, sales renewals, and business strategy• Supported Product Development teams in understanding/ mapping requirements for product enhancements and the feasibility of proposed projects• Global point of contact for all Corporate Markets client feedback and manager of multiple online feedback forums• Managed and maintained two custom built client product usage reporting platforms used by Sales, Marketing, and Product teams.• Lead client facing presentations of the Enterprise Solutions portfolio of products (Factiva, The Wall Street Journal platform)• Supported various marketing initiatives for go-to-market campaigns, product launches, road shows, and client use cases -
Pre Sales / Lead GenerationAvepoint Jun 2010 - Aug 2010Jersey City, New Jersey, UsGenerated new client leads and maintained sales pipeline for AvePoint's DocAve software. Well versed in database management tools, system environment, and common IT administrator problems such as data migration, user level permissioning, SQL server space, and cloud storage. -
Production InternAbc News Aug 2009 - Dec 2009New York, New York, Us7 on Your Side consumer reports division of New York ABC Eyewitness News• Researched consumer reports, gathered information from sources, and assisted with news content production• Processed video ingests, wrote script logs, kept track of backup files, and organized assignment charts• Evaluated the morning meetings and maintained administrative responsibilities – voicemail, hotline, e-mails -
Management InternKohl'S Department Stores Jun 2009 - Aug 2009Menomonee Falls, Wisconsin, Us• Analyzed daily sales targets, credit reports, payroll budgets, scheduling, and inventory price changes • Rotational in operations management, product placement, customer service, and employee relations• Conducted customer survey research on areas of store improvement and prepared an impact analysis project which was implemented in the store at the end of my internship. -
Accounts Receivable Associate And Staff WriterTargum Publishing Co. Sep 2008 - May 2009New Brunswick, Us• Managed the Collections division of the accounting department and maintained all incoming payments from ad sales.• Monitored all client accounts for overdue payments - sending invoice reminders, e-mails, and telephone calls. • Produced and wrote front page university news on politics, campus news, local events, and professors. -
Research InternThe Louis Berger Group Jul 2007 - Aug 2007Morristown, New Jersey, UsAnalyzed past projects in the China region - focusing around irrigation implementation, waste management, and bridge construction/planning.
Brenda Lin Skills
Brenda Lin Education Details
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Rutgers UniversityJournalism & Media -
New York Real Estate InstituteNew York Real Estate License -
Investment Banking Institute -
The Professional School Of Business - Short Hills/MillburnNew Jersey Real Estate License Certification
Frequently Asked Questions about Brenda Lin
What company does Brenda Lin work for?
Brenda Lin works for Sailpoint
What is Brenda Lin's role at the current company?
Brenda Lin's current role is Customer Success and Operations.
What is Brenda Lin's email address?
Brenda Lin's email address is br****@****ona.com
What is Brenda Lin's direct phone number?
Brenda Lin's direct phone number is +173266*****
What schools did Brenda Lin attend?
Brenda Lin attended Rutgers University, New York Real Estate Institute, Investment Banking Institute, The Professional School Of Business - Short Hills/millburn.
What are some of Brenda Lin's interests?
Brenda Lin has interest in Poverty Alleviation, Environment, Disaster And Humanitarian Relief, Health.
What skills is Brenda Lin known for?
Brenda Lin has skills like Product Management, Product Development, Management, Business Development, Product Launch, Product Marketing, Strategic Planning, Strategy, Enterprise Software, Crm, Microsoft Excel, Financial Analysis.
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