Lincoln Yang Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Software development and testing, deployment for full stack web, mobile and desktop applications.

Perth, Australia

•Delivery grocery for both business and retail clients in a timely manner•Resolve client inquiries and questions, escalate issues and complaints to customer service team leader to maintain the highest customer service, in order to fulfill the customer expectation •Prepare communications to keep all stakeholders informed during any critical events and major incidents.

Taiyuan, Shanxi, China

• Initiate the travel insurance product service, open tender for suppliers of insurance company to supply the insurance product. Negotiate the premium price and service delivery. • In charge of develop and deliver the Insurance premium purchasing system. This system tailored to provide commercial clients the comprehensive service solution, allow the clients been authorized the insurance policy immediately, by integrate and synchronized the quoting, policy underwriting, billing and transaction procedures with CPIC insurance provider’s core system via backend API connection. CPIC stands for China Pacific Insurance (Group) Co., Ltd, - one of the biggest insurance company in China. • Business development at travel industry, build up the relationships with travel agency, convert lead to sales and aboard to out platform as the regular client. • Collaborate and partner closely with cross-functional leaders to implement of the country wide business expansion strategic initiatives.

Melbourne, Australia

• Provide pre-sales support. Base on client’s budget and requirements, recommend products and resources accordingly. SalesForce CRM data recording. • Cooperate with middle and back offices, support marketing campaigns, resolving trade disputation.• First point of contact for the Institution and Algo trader clients. Recommend best API trading solution that tailor to client's needs and requirements; identify the client's customised trading system technical issues and escalate to level II support team.• Re-create the API information page on company’s client end website. Organised the various programming language technical documents from different repositories to enhance the experience of client’s in-house system integration.

Perth, Australia

Europcar is one of the world's leading car rental companies. Present in 140 countries, the company provides customers with access to the world's largest vehicle rental network through its own operations, franchisees and partnerships. In Australia and New Zealand, Europcar offering an extensive range of cars, from economy to large family vehicles, luxury cars and commercial vehicles. As a Rental Service Officer, my role is reporting to the Station Manager plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the station. My duties including maximize reservations on customer needs and accordance with business excellence standards, organizing the fleet availability base on daily basis, processing daily reports, conflict management, providing outstanding customer service to our valued customers.

Burswood, Perth

-Preparing beverages for dinners, maintain organizing beverage stocks on the essential level.-Capable of maintaining high quality working performance during busy shifts (Event, Christmas, Chinese New year ext.)-Team member to deliver first class customer service. Been assign as the interpreter to Mandarin speaking Pearl room VIP guest, to explain the guest particular demand to supervisor and chef, regards to dish taste. The outcome was customer had pleasant experience and award us generous tips.

Bachelor’S Degree, Business Information System, Credit

This specialisation will cater for those interested in the design of information systems and the application of computer technology.

Bachelor’S Degree, Computer Science, Swithched Major

The fundamentals of computer architecture and organising, storing and retrieving data, identify software security problems in specialised.