Responsible for all company infrastructure operations and security throughout the US and UK.* Consolidated data centers to reduce infrastructure speed over $516,000 annually * Audited telecom/data and identified circuits that were no longer needed or could be consolidated saving the company over $340,000 annually* Managed the migration from on prem Exchange to Office 365* Managed the deployment of Microsoft Direct Access* Managed migration from Skype for Business to Teams* Streamlined the IT change control procedure by deploying a change control site to log changes and held change meetings for department approval* Created a central IT support document repository for users to access leveraging Direct Access and Box.com* Implemented expense tracking procedures to document IT expenditures and used that information to forecast annual spend and plan budgets

Responsible for all company IT operations encompassing a 23 member FTE staff throughout the US including development, infrastructure and help desk.* Consolidated IT departments after a company acquisition. This corrected existing support gaps, eliminated duplication of effort and improved the support provided to the business* Developed and deployed email distribution structure to improve internal IT communications and foster team communications* Managed the deployment of a Microsoft SharePoint server to improve companywide collaboration* Researched and executed the migration of four data centers to a colocation facility so that the company could meet and exceed audit standards while also cutting cost with more efficient use of equipment* Implemented expense tracking procedures to document IT expenditures and used that information to forecast annual spend and plan budgets* Implemented weekly one on one meetings with department managers and weekly team meetings to increase communication and promote a team environment

Responsible for 17 FTE staff distributed throughout the US and offshore. Responsible for an Operating Budget of $4.8MM; Contract management and negotiation for all major vendors, including Telecommunications, Microsoft Enterprise Agreement, and third party co-location/managed services.* Administered the migration of 70 servers and 7.8 TB of data from a managed service contract to internal support which took less than three months and had no interruption or felt impact to the end user base. Saved the company over $400K annually. Delivered on time and under budget* Efficiently directed consolidation of 7 datacenters with 400+ servers to one production and one backup facility (Environment included 3 SANs and 410 servers (Windows/AS400/Linux), 327 of which were virtual machines running on 38 VMware vSphere 4 hosts)* Resourcefully designed and deployed a data retention policy that met the business’s SLA and legal requirements, while at the same time reduced day to day resource management and long term storage costs* Spearheaded the testing, design and deployment of a WAN acceleration project using Riverbed technology for 11 sites that resulted in increased overall bandwidth speeds of 2.5X and reduced the amount of data transmitted across the WAN by 56%* Inspired team communication with the creation of a SharePoint site that keeps track of technician on-call, department calendar, centralized document storage, status updates/notifications, department ticket count, internal and external links of interest and team tasks* Created and implemented a metrics process to measure network and server availability with an emphasis on trending and forecasting for future growth requirements

Directly responsible for developing and deploying a remote help desk offering including remote monitoring agents, 800 numbers, ticketing system, coordinated remote/onsite support, and monthly reporting; Instituted policies and procedures for deploying lab environment to test different remote support software packages.* Built a support team from scratch through exhaustive research; leveraged background and understood the remote support offering to gather people with relevant skills and build a cohesive working unit* Performed end user education of remote support software* Managed installation and administration of remote client offering tool* Synchronized support with multiple vendors to ensure client issues were resolved with a sense of urgency and accuracy* Developed monthly reports for clients to keep them informed of system downtime and patch management

Worked for multiple stakeholders of the CDC and had responsibilities that spanned the entire data center. Honed in on infrastructure skills around servers and networking equipment from multiple vendors. Assorted responsibilities around design, implementation, installation, support, trouble shooting and administration of various technologies.* Managed the installation of an OC192 Sonet ring, facilitating communication between multiple vendors to complete the project on time* Managed the CDC’s metro area voice and data networks; responsible for new installations and upgrades of the CDC metro area’s Cisco network* Coordinated the implementation of web based publishing of network documentation for public and private use at the CDC* Researched and tested new technologies to provide clients with the most up to date information available* Managed 30 member ITSO Support Staff* Designed and coordinated a data center facilities move of over 150 servers which resulted in less than 6 hours system down time when allotted a 12 hour window* Managed the installation and maintenance of HP/Compaq SAN with multiple arrays and fiber channel server connections* Migrated 32 servers from a Novell 3.2 to Windows 2000 under time and without effecting 500+ users* Developed and conducted classroom based training for 30+ desktop support technicians to further knowledge base and inspire team effort* Migrated agency from token-ring environment to Ethernet