• Assurance of quality of application releases through the complete and successful execution of integration, functional, and regression automation tools by improving team efficiency by 95%.• Monitoring of post-release issues to ensure continuous improvement of release testing to minimize issues and errors identified post-release.• Manage the execution of test cycles (SITs, UAT, & Functional) reporting on JIRA, defect management, and ensure test activities comply with good test practices. • Promote quality achievement and performance improvement throughout the organization by 50%. • Defect management and tracking using different tools like Azure, Jira, Spira.• Assist with scrum management by holding retrospective sessions.

- Ensure all banking program/project quality requirements are defined and communicated at initials stages of a project.- Quality scoping; prioritization of quality based on risk, business process and compliance- Ensure that the project plan highlights all milestones and identify all quality gates.- Ensure a quality review is carried out at every project stage gate by analyzing the requirements- Preparation of test cases based on the business requirements through business analysis and executing them through test rail spira, confluence.- Comprehensively execute tests using different techniques; exploratory, boundary analysis, smoke tests.- Identification and recommendation of process improvement and opportunities within a project.- Create and communicate comprehensive quality summary reports to stakeholders.- Align quality practices with regulatory requirements, best practice and other international standards.- Alignment of quality assurance practices to the overall organization strategy.- Use of Jira, Bugzilla for tracking bugs during test execution- Automate test scripts

• Acts as the first point of contact for customers and responsible for escalating to the relevant persons and departments any issues that cannot be solved by the knowledge base.• Build sustainable trust and relationship with customers with open and interactive communication.• Provide accurate complete and right information to customers by using the right language, methods and tools.• Identify and assess customer’s needs to achieve and retain satisfaction.• Research examples of good practice and use them to help continually improve the company’s approach and achieve recognition.• Compile reports and trends, including sentiment analysis arising from engaging with customers the Echo social media platforms, and shares these reports with the business.• Support in blasting Equity banks SMS Campaign and prepares the delivery reports which is shared to the supervisor to advise on the business continuity.• Support in conducting push notifications to mKey subscribers.

• Social media management for Airtel Kenya on various social sites like Facebook, twitter and Instagram.• Social media listening via use of tools such as hoot suite, tweet deck, sprout social, adobe social.• Social media marketing.• Launching new products on social media.• Ensuring that new products are well received by customers• Management of customers• Conflict resolution and PR management.• Answering customers queries on social media sites like twitter and Facebook• Ensuring that the company is represented is a professional manner on social media sites.• Creation of content that engages the customers and in turn drives the brand.• Replying to queries in a timely fashion.• Ensuring that customer complaints are resolved in a timely manner.• Up selling the company’s products to the Customers.• Data capturing and report writing.• Ensuring that customer interaction is conducted in a positive and friendly manner.

• Assist with program based activities and operations through liaising with program staff• Support in implementation of project activities through participatory techniques and tools within the different project sites in line with the program work plan • Support in documentation of closed out issues at project activities through monthly reporting, human interest stories and most significance change stories• Provide support in monitoring and conducting follow-up at the project sites through action points• Assisted in collection, sorting and analysis of data from project sites to inform project progress and monitoring reports• Draft reports on governance and environment implemented project-based activities • Supported in drafting of concept papers and proposals for the environment program to influence resource mobilization processes• Trained as a Trainer of trainee on Social Intelligence Reporting and Social Budgeting Observatory Framework (SIR/SBOF) • Assist in administrative duties of the programs: budget preparations, plan meetings, mobilize participants, facility booking and follow up on participants and other stakeholders involved in IRCK activities

1. Prevention of HIV and AIDS. • Engaging in preventive measures by giving out information, Education and Communication materials for HIV and AIDS awareness to Civil Society Organizations.• Organize HIV and AIDS and behavior change trainings to the youths in Likoni, Kisauni, Changamwe and Mvita.• Strengthened planning and reporting of stakeholders meetings on HIV and AIDS and the effects of stigma. 2. Organized and coordinated comprehensive youth outreaches. • Coordinating youth trainings in Likoni, Mvita, Kisauni and Changamwe to offer training in behavior change.3. Writing and compiling of reports.• Excellent in writing reports of the activities which are held in the resource center ranging from youth, T.B and HIV and AIDS activities.4. Assisting the Regional Coordinator in attending Constituency AIDS Control Council (CACC). • Involved in the monthly CACC meetings in Changamwe, Mvita, Kisauni and Likoni held to strengthen sharing and networking among community based organization. 5. Distribution of IEC materials to various stakeholders.• Distributed IEC materials to KANCO member CSOs to promote information exchange and knowledge.