- provide leadership and direction for federal and local government and community relations for the University - oversee contracted food service operations, campus bookstore, contracted vending services, trademark and licensing administration, and off-campus commercial and investment real property- oversee communications and Web operations within the Finance division.

- coordinate strategy for successful adoption of the University's 2011 Campus Plan- work with local government officials and agencies in support and addvancement of AU policies, programs and initiatives

• Directed policy and operations of DC agency with regulatory oversight of permits, business and professional licenses, building and housing inspections, and construction, housing and zoning code enforcement. • Improved customer service and service delivery times despite 33% cuts to $40M budget and reduction in FTE’s from 420 to 260; reduced contract staff from 125 to 20, resulting in over $2M in savings.• Reduced average wait time for permits and licenses from 3 hours to 45 minutes.• Consolidated 56 stand-alone databases into one central enterprise system.• Advanced DC permit functions into technological forefront by launching: one-stop Permit Center; online property information system with real-time status and data on building permits, licensing, inspections and zoning; online permits and electronic permit application and plan review system.• Created Small Business Resource Center to provide counseling for new entrepreneurs.• Implemented Proactive Inspections Program to inspect 4,800 rental housing units over 5-year cycle.• Initiated social media strategy to engage residents, businesses and community stakeholders; first DC agency to do so.• Re-established Office of Consumer Protection and launched consumer.dc.gov to serve as one-stop shop for consumer protection information and consumer complaints.

• Directed daily management of operations of DC Government’s technology agency, comprised of over 400 employees and contract personnel and $150MM capital and operating budget; coordinate assignments and direct staff activities in order to meet organizational goals and objectives.• Created public information and communications operations center for the agency; developed public awareness campaign and media outreach plan resulting in positive trade and general media coverage of innovative programs, including award-winning website and cutting-edge wireless technology projects.• Provided and enforced direction, policy and standards to over 68 government offices and agencies regarding the procurement, implementation and maintenance of technology-based solutions.• Led teams that developed the agency’s first strategic plan, risk management program, emergency operations and business continuity plan, and performance standards for the city’s first performance-based budgets.

• Managed Government and Industry Relations, Corporate Communications, and Human Resources and Administration divisions of government-sponsored AAA-rated bond insurer for higher education financings; guaranteed over $800M in par volume.• Led company’s successful government relations effort including team of lobbyists and consultants to 100% of legislative objectives culminating in the passage of federal legislation to deregulate and privatize the company; became first government sponsored enterprise to voluntarily relinquish government support and convert fully to a private company. • Developed, coordinated and executed corporate-wide communication strategy, including all annual reports, advertising, public relations, direct marketing, and special events; media strategy resulted in positive press in national and trade-related publications.• Principal liaison to key industry organizations and trade associations; coordinated corporate relationships with primary constituent groups; formulated strategies regarding policy issues of mutual interest.