• Received client work orders via internal Remedy system. Determined needs of client including contacting customer to verify work to be done. • Processed work orders by setting up appointment times, assigning vendor(s), ordering equipment and contacting other departments when necessary. • Worked within strict time scales and elevated incidents within defined time windows. Worked in a team environment which was local, global & virtual • Responded to customer relations problems promptly and appropriately. Took ownership to ensure satisfactory completion of any complaint, through engagement of appropriate resources. • Maintained a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Worked effectively in a multicultural environment. Responded to service, product, technical, and customer relations questions

Provided Support to the Imaging and Printing Account ManagersProcessed Pre-sales requests orders via ECLIPSE for special pricingKept apprised of product life cycle and provided guidance and assistance to the Account Managers as needed.Received incoming calls to address Account Manager’s issues. Became Subject matter expert on systems used to process requests and used my knowledge to educate others on processes as needed.

Received large quantity orders from outside vendors for HP products and services. Validated customer opportunity and products on request.Created Orders via ECLIPSE for requested products and verified quality of order so it would flow properly and without errors.Took incoming calls from vendors about pending requests. Handled irate callers.

Provide support to military logistics system. Inventory management, storage management, cataloging and property utilizationWorking knowledge of government supply systems, programs, policies, manuals or other established guidelinesAnalytical ability to define or recognize the dimension of the problems involved, collect the necessary data to establish the facts and take or recommend action. Deal with a variety of internal customer and officials regarding the needs of the organization being serviced. Processed work orders for repairs and maintenance of barracks.

Examine and analyze legal documents submitted for motor vehicle titling and registrationStudy documents for valid information to ensure all paperwork submitted is correct in order to meet Colorado State’s standards for titling and registering Question, interview and advised incoming clients of any requirements associated with compliance. Persuade clients of courses of action needed to meet requirements. Acquired and maintained highly technical working knowledge of laws, regulations, policies, standards and procedures and then exercised that knowledge daily in face to face dealings with the public.

(took early pension package with 23 years service) Large Business and Government Services repair-call centerProvided technical support of high end telecommunication serviceReceived telephone calls from external customers and created work orders to address customer request for telecom repair. Through interviewing the client, entered data into internal systems to initiate trouble isolation procedures on client services. Contacted other departments advising work needed to correct customer issue. Provided support for Qwest Voicemail services to all retail marketsInitiated Sales of Qwest Products if interview with client determined need

Business and Consumer Sales, Business and Consumer Credit Consultant, Repair Service Attendant, Business Analyst, Research and Development AnalystResearched Large Business and Government accounts for billing adjustmentsDevelop database for new internal systems that supports Qwest’s products, pricing, tariff requirements and specifications. Designed system edits based on products and their interactions with each other. Call Centers for Business and Consumer Sales and Sales supportCall Centers for Business and Consumer Billing, Collections and Bankruptcy