o Promote, interact, and drive all regional dealer and field training performance Communicate target completion dates, status, and deadlines for special projects & recognition programs to field teams and regional office personnel Manage technical Service Training Standards, non-technical and field training requirements Present all training initiatives to the field and dealers at Region, Zone, Fixed Operation, District, dealer meetings, etc.o SSM Center of Learning regional liaison for field opportunities & issues  Interact with channels and regional leaderships to identify training needs Actively seek feedback on current training curriculum/content and opportunities for additional training needed Collaborate with developers during training developmento Mentor and support all field team member development New employees, job transfers, or job transitions Travel with DMIT, DMIT Alumni, and new hire field employeeso Training Manager project responsibilities include  Build trusted relationships and drive results across vendor partners and brand/retail channels Translate brand retail priorities into effective learning solutions and adoption Lead and manage project teams from varying business units through development of training deliverables, projects, and timelines to ensure timely delivery of training content Assist in planning of short and long-term strategic training objectives Identify and implement innovative learning solutions in support of business priorities Effectively manage program progress and communications across varying channels (internal and external)o Additional training support Liaison with regional training center Sublet/Shared technician add approvalo SSM Center of Learning website SME and contact for regional in-person training programs Evaluate live training events (In-dealership, Ride and Drives, Key Market Training, etc.) Facilitate national and regional training initiatives (PDD, DMIT, Link & Learn, etc.)

• Responsible for developing and providing tools to the GM Fleet and DBT Field teams, to help drive regional performance of:o Fleet objectives and key results including revenue, subscriber volumes and ARPU for OnStar Safety Services and OnStar Vehicle Insightso Large fleet customers penetration through effective account management activities, supporting their business success through OnStar and Connected products and Services. • Outlined and oversaw measurement strategy, tracking and results delivery through team and individual scorecards• Collaborated on the development, execution and distribution of Key Account, Field, and Dealer reports• Drove subscription sales by developing and executing exciting programs and Go-to-Market strategies and tactics including but not limited to: monthly sales priorities, clear objectives, supporting sales material, incentive planning, forecasting and execution• Managed relationships with key partners – GM Fleet, DBT Field team, OnStar Fleet Account stakeholders, Dealers, suppliers, US/CA/MX regional partners, and other cross-functional teams as needed• Presentation preparation and delivery, as well as hosted and facilitated key meetings• Coached and led a team of contract and GM direct employees to deliver business objectives

• Created awareness and drove customer acquisition and revenue growth for GM’s digital subscription business, including OnStar, Connected Services, Guardian & Commercial products within the dealer network, traveling up to 70% of the time, including day trips and overnights.• Integrated cross-functionally with regional field teams (Sales, Service, Fleet/Commercial) to support joint initiatives.• Led the OAM field team to exceed dealer performance objectives.• Launched sales and marketing initiatives through dealer and sales consultant training, dealership processes and program awareness. • Educated, trained, and inspired dealers to promote new products and create world class experiences that drove dealer profitability.• Partnered with contract staffing agency to recruit, hire and develop a high performing field team.• Ensured timely remediation of customer, dealer, and partner issues.• Effectively managed all available resources including headcount, promotional budgets, and field team travel.• Performed other duties as assigned

• Consulted with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact. • Achieved sales objectives for district by consulting with dealerships on how to grow their fixed operations. • Focused on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies. • Worked with dealerships to ensure systems and processes were in place to manage and process warranty claims according to GM policies & procedures. • Focused on evaluating the dealership’s service customer experience based on customer data and observations and assisted in continuous improvements / problem resolution to build customer loyalty, including customer satisfaction performance, mystery shops, service lead close rates, etc. • Analyzed marketing and merchandising plan, including dealership’s digital presence, against GM brand direction, current market trends and dealership’s customer needs to identify business opportunities. • Set priorities to execute assigned responsibilities independently, and willingly takes on any task to grow fixed operations by acting as the dealerships trusted advisor. • Stayed abreast of changes in General Motors and industry to adapt quickly. Evaluate processes, systems and tools to make alterations. • Integrated and communicated with all representatives that called on the dealership on behalf of GM to offer outstanding and cohesive support. For example: Worked with sales counterpart to create a dealer business plan and monitor progress to plan throughout the year • Efficiently and effectively dealt with customer needs and issues as they arose. Determined key issues and resolutions. • Developed and executed retail marketing plans, this included knowledge of the fundamentals of marketing – Product, Price, Place, Promotion

• Grew independent aftermarket business• Primary focus on independent service centers, body shops, professional service centers, and jobbers• Identified secondary account shortfalls and developed and implemented recovery strategies• Prospected, cultivated and signed new accounts• Provided feedback to ACDelco direct accounts and GM dealers on market opportunities, promotional activities.• Served as technical and warranty resource within specified market area• Scheduled and delivered product seminars to include lunch & learns as needed within specified market area• Performed crew work with ACDelco direct accounts and GM dealer personnel regularly• Participated in market/product blitz/SWAT activities• Participated in automotive retailer sales activities as requested by management• Provided sales and service support at ACDelco direct accounts and GM dealer-sponsored events• Planned local product and service seminars• Promoted training• Conducted local aftermarket customer meetings regularly• Participated in new store setup and stocklifts as required• Provided firstline support to secondary accounts on ecommerce initiatives• Achieved regional sales objectives for all national and regional secondary account programs and promotions• Maintained secondary account information accuracy• Maintained knowledge of sales programs and promotions• Maintained knowledge of all products• Maintained knowledge of ecommerce initiatives• Developed local secondary promotions in conjunction with assigned market area managers• Communicated policies & procedures within assigned area• Completed related special projects in conjunction with market area managers• Completed all administrative duties as required

• Wide-ranging use of Microsoft Excel, Word and PowerPoint writing, creating and maintaining spreadsheets, reports, documents and presentations.• Supported Regional Executive Director and Leadership staff with varied responsibilities such as creating expense reports, managing calendars, producing correspondence,• Assisted with onboarding and offboarding using RedCarpet• Provided sales and marketing program recap/ROI Reports.• Assisted with event and meeting planning and preparation, travel as required for meetings and events.• Collected and coordinated staff meeting presentations.• Assisted in creation, communication, tracking and analysis of regional promotions.• Executed regional business plan updates.• Maintained Regional phone list, employee contact list and organization charts.• Maintained and tracked asset inventory.• Managed various aspects of DOS Stocklift database.

• Extensive use of Microsoft Excel, Word and PowerPoint creating and maintaining spreadsheets, documents and presentations.• Managed and updated scheduler database with event information; assisted with planning and coordinating vehicle events.• Communicated clearly and concisely in writing using Microsoft Outlook email program and verbally in person and on the telephone.• Initial point of contact for outside agencies seeking information and/or resources. • Independently prioritized daily workload in order to manage multiple tasks efficiently.• Responsible for a fleet of 25 to 40 event vehicles.• Utilized OnStar on a daily basis for vehicle information and directions, created a list and updated each vehicle account.• Created Wifi hotspot accounts for each vehicle and updated the 4G LTE service every three months.• Utilized Navigation, touchscreen, satellite radio and remote smartphone applications for all fleet vehicles.• Ordered, tracked, managed, and distributed fleet vehicles.• Coordinated delivery and pick up of vehicles with event personnel.

• Worked closely with field personnel creating, scheduling & sending orders, communicating gas, electric, water and wastewater emergency and non-emergency situations, locations of stop boxes, mapping, relaying sub-basins and wastewater plat card information.• Communicated clearly and concisely in writing and verbally.• Maintained a calm and efficient demeanor in tense or emergency situations. • Coordinated communications and information with field crews, mobile units and other personnel and agencies. • Responded to telephone requests for gas, electric, water and wastewater emergency and non-emergency assistance, scheduled non-emergency work for future dates. • Operated a variety of equipment and software programs including CC&B, Lotus Notes Database, Mobile Data, two-way radios, telephones, pagers, intercom systems, radio transmitting systems, computers, printers and call management sequencers in accordance with regulations and FCC guidelines.