Successfully collaborated with various multi-disciplinary teams within Highmark, building open communication channels, enhancing customer relationships, and ensuring alignment with organizational goals and objectives.

Team Lead, carefully managing the workload by analyzing the complexity of the offer, the skil level of the analyst, and available capacity to take on a new workload. Continually evaluated processes and procedures to develop improvements.

Liaison between clients and internal development groups while supporting client requests. Partnered closely with customers to complete requirements and manage project implementation.