Linda Edwards Email and Phone Number

Manage front desk for a large retirement community which consists of assisting residents by resolving their immediate concerns, requests and emergency situations. Utilizing excellent multitasking skills by efficiently answering a multiple-line phone system, using the computer and other types of office equipment to scheduling events, medical appointments and other activities.

Customer Focus Professional meeting customers' needs by consistently providing high level customer service. Routinely executed problem solving skills to research and resolve customer concerns through workable solutions to maintain customer satisfaction, retention and company objectives. Processed new and renewal orders, payments, account changes and special promotions for customer memberships. Applied product knowledge and skills to capture sales opportunities.

Was responsible for sales and support of Lancome Cosmetics within Dillard's.Provided customer service through demonstration of skincare and make-up products that best met the needs/concerns of the customer.Set-up collateral materials and displays for current or upcoming sales promotions.Called customers to inform then about upcoming promotions.

Managed a team of 5 employees who assisted customers with service inquires and transaction processing.Provided innovation and motivation to employees to ensure all key components of their job responsibilities were maintained. Executed plans to support expense management, staffing, and service process improvements relative to the organization.Collaborated with internal and external departments to develop and integrate strategies, action plans and customer-focused processes to support key business objectives.

Provided support and information for a full range of HR initiatives and services including employment, employee relations, benefits administration, leaves of absences, wage and salary administration and training.Administered Human Resources policies and programs for a workforce of 150 plus employees.Responsible for recruiting, interviewing and advisement in the selection of applicants for open positions in the Atlanta area.Administered procedures for new candidate application, testing, background checks, new hire orientation and initial training. Developed, implemented and monitored a company wide survey that measured customer service practices of internal customers.Worked with employment vendors to ensure placement needs using temporary and contract employees.Collaborated with hiring managers to negotiate salary of new, contract and temporary employees to maintain the organization's budgetary goals.Communicated with and influenced all levels of staff to resolve individual and organizational staffing concerns. Monitored and communicated employee relations goals throughout organization.Conducted exit interviews with employees leaving the company.In addition as the Community Relations Co-Chair, I led a team of 8-12 employees who coordinated community relations initiatives that supported non-profit organizations throughout the metro Atlanta area.Increased community awareness and involvement of employees in UPS Capital.Organized special projects that supported the needs of the community such as blanket drives, food drives and clothing drives.Worked closely with nonprofit organizations to organize activities that met the needs of the communities they supported. Managed distribution of charitable funds budgeted for UPS Capital.Responsible for achieving company goals for volunteer hours.

Led a team of 8-12 employees who coordinated community relations initiatives that supported non-profit organizations throughout the metro Atlanta area.Increased community awareness and involvement of employees in UPS Capital.Organized special projects that supported the needs of the community such as blanket drives, food drives and clothing drives.Worked closely with nonprofit organizations to organize activities that met the needs of the communities they supported. Managed distribution of charitable funds budgeted for UPS Capital.Responsible for achieving company goals for volunteer hours.

Supervised 8 customer service/inside sales reps in a call center. Provided performance improvement, analyzed skills, education and goals to provide coaching and guidance to help employees reach their fullest potential.Worked one-on-one with employees to create a supportive atmosphere. Responsible for employee matters including: timecards, vacation schedules, discretionary time and annual evaluations.Handled escalated customer service issues.

Coordinated/facilitated UPS New Hire Orientation. Provided indoctrination of UPS policies and procedures to newly hired employees. Managed InRoads, Therrell High School and other Internship program activities. Worked closely with department managers and interns to ensure the successful process and experience of internships.Coordinated the recruitment of internal job opportunities for UPS management/administrative employees. Planned and coordinated UPS Job Fair recruiting activities.Supported Workforce Planning Manager in special projects.

Held various administrative positions throughout this time. Was promoted in each instance.