Administration Assistant for the 2024 HEDIS season. Data entry of Patients updated information, outbound and Inbound calls with Providers and Office staff for updates of patient inform with in HIPAA guidelines. Research and Data Entry in finding new location and contact information of Providers

Updated and processed Patient renewal medication program. Peer reviewed data entry of PAS agents to make sure renewal process was input correctly. Review other Data entry and updated records based on incoming calls from Patients and Physician providing new information.

Remote inbound, outbound Customer Service Specialist of New jersey Department of Health Covid19 call center. Started with Covid19 call center at ground zero signing NJ residents up for the covid 19 vaccine, scheduling appointments and sharing new CDC information as it came available. Was promoted as a trainer and mentor for new onboarding agents. This was a remote temporary position.