Linda Gentile Email & Phone Number

Keller, TX

I am training in customer service and entering waivers, liens along with quickbooks entry.

Southlake, TX

Our mission is to provide a repair and maintenance program with a level of involvement and communication between the corporate office, the stores, and the service provider that is tailored to fit your specific needs and requirements. Unfortunately I had to take a better offer.

Developed customer service policies and proceduresManaged a team of 8 customer service representativesMotivated a divided department to be team playersSignificantly improved the morale of the customer service department by providing goals and utilizing their strengths efficiently. Brought other departments together with customer service for a better.

Developed customer service policies and proceduresManaged a team of 8 customer service representativesMotivated a divided department to be team playersSignificantly improved the morale of the customer service department by providing goals and utilizing their strengths efficiently. Brought other departments together with customer service for a better.

El Segundo, CA

I was responsible for managing our customer service department, making sure our team was providing excellent customer service. Interviewing and hiring employees, disciplinary actions when required, team building, reviews. Tracking and responding to reviews online, customer escalations, BBB Reports, Attorney General Complaints. Assisting the sales.

2002 - 2004Responsible for escalation callsIssuing return authorization numbersProcessing credit memosReplied to customer service emailsResponsible for products on our bargain countdown pageIdentify and report system problems

Developed customer service policies and procedures for our call centerSupervised a team of 23 customer service representativesDelegated emailsProvided excellent customer service on escalation callsTraining and coaching for all of our customer representativesQuality ControlRecruiting new customer service representativesManaged a budget for our.

Answered between 120-150 calls a dayResponsible for writing return authorization formsIdentify and find solutions to customers issuesObtain credit memos from our vendorsReplying to our customers emailTracking customers packagesEntering in replacement ordersReporting discrepancies on our website to my team leader

Typed up reports for the Torrance Police Dept via DictaphoneProvided excellent face to face customer serviceReleasing impounded vehicles

Managed 5 employeesResponsible for petty cash10 key by touchPayrollTyping up customer quotes

Mayors OfficeAnswering phonesTyping up reports Customer Service