Linda Joyce Email and Phone Number

Virtual agent responsible for all aspects of travel bookings for multiple accounts in both US and international markets. Utilize both Galileo/Apollo and SABRE GDS, along with Profile ExpertPlus, Cisco phone, Right Now email tool, Cisco Jabber and Live Person chat. Experienced in obtaining amenities and fulfilling specific individual needs for clients to insure they have a VIP experience in a 24/7/365 environment. This could include a phone charger in a limousine or removal of snack foods in a hotel room due to allergens. Implemented and managed an overtime scheduling process to minimize costs and enhance profitability for GBT.

Utilized the Apollo/Galileo GDS system for all travel bookings. Assisted US market offices in answering calls and email requests in multiple gates. Assigned to special projects such as ticket usage spreadsheets, email tracking and booking weekend travel for special client led events.

ITW is a large company comprised of over 500 business units. Reservations made using the Apollo/Galileo GDS system in US and international markets. Obtained information for clients to insure proper documentation for international travel, including assistance with passport and visa rules and regulations.