A high energy and results-driven professional in managerial capacity. Substantial experience and outstanding skills in customer experience/ customer serviced with fifteen years of experience in shipping industry (Maersk group) including 9 years experience working as head of customer experience in headquarter for Sealand Maersk Asia. Relevant skills include:* Excellent planning and organizational skills result in the optimum functioning of the departement adn the consistent achievement of customer service standard; * Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum peformance levels and prodcutivity. * Responsible for successful strategic initiatives and project implementation* Superb analytical and problem-solving skills leveraged to proactive improve customer seriv e processes.