Linda Lambert Email and Phone Number

Responsible for the data structure and standardization for the Advancement division database. Manages query writers and data hygiene specialists in coordination of comprehensive constituent data management practices including: oversight of data requests from Advancement end users to produce lists, selections, and export data files of constituent records. Provides oversight of all constituent load processes as well as participation in creation of new load process projects; ensures load processes are prioritized and completed in alignment with Advancement and University goals. Responsible for managing the Advancement database help desk including access request and tracking, training record documentation and escalated system issues. Responsible for the management of a comprehensive data (PCI-DSS, FERPA as applicable to Advancement data, data security) and database training program for the Advancement division, including oversight of development and presentation of training and educational materials supporting the Advancement database system, query tool and data request ticketing system. Actively assess end user training needs and communicate those needs to leadership with suggestions on how to meet those needs. Oversee creation of policy, procedure and training materials supporting the operation of the Advancement database, securing records of alumni, individual and corporate donors, and prospects.

Responsible for the coordination of a comprehensive training program for university development, including development and presentation of training and educational materials supporting the Banner Advancement systems as well as coordination of webinars and in-house training on content related to the field of development. Develop, schedule, and conduct Banner training programs for all levels of system users with content techniques for system navigation, uses of on-line forms and reporting tools, and explanation of system-related policies and procedures. Write and maintain policy, procedure and training manuals supporting the operation of the university's Banner Advancement system, which maintains records of alumni, individual and corporate donors, and prospects. Develop, write and coordinate training materials.

Instructed and assessed classes of 20-24 students in basic public speaking course at Marshall University Instructed and assessed classes of 20-24 students in basic business communication course at Marshall University Maintained and set up technological equipment necessary for presentation in higher education environment

Formulated and implemented new hire training procedures for small law firm, using one-on-one training for procedure, software, points of law, and company policy in regard to client confidentialityComposed professional correspondence to clients and professional contacts as well as internal company communicationActed as first line of communication with clients of small law firm, focusing on educating them on their legal options and responsibilitiesInstructed employees in law firm of rules and regulations regarding security of confidential client dataReviewed and assessed employment applications for small law firm, including conducting basic background searches

Designed, developed, scheduled, delivered, and assessed training classes for new hire classes of 15 – 20 representatives in corporate environment Designed, developed, scheduled, delivered, and assessed continuing education program for tenured customer service employees, sales force, and management teamsCreated and conducted interactive webinar classes for employees across the countryAssisted in development and implementation of new company-wide Intranet and on-line training tools for employeesCreated technical manuals designed to supplement in-class or on-line training sessions using instructional process analysis techniquesCommunicated with management regarding new hire employee evaluationScheduled and coordinated training sessions and appointments through communication with management and human resourcesReviewed training class assessments for management, analyzing success of class and providing documentation of further training or instructional needsActed as first contact on human resource policies and procedures for new hire classes for customer service representatives