Successfully managed team of 40, including Captains, servers, bartenders, set up staff, and houseman. Responsibilities included hiring, training, payroll, ordering of beverages, and specialty items. Worked with Sales and Catering to provide details to all departments. Reviewed contracts for accuracy. Continually maintained budget and exceeded profit margins. Cultivated a positive and loyal team who understood the meaning of exceptional service.· Increased customer service level by creating policies, procedures, checklists that ensured higher standards, and accountability.· Consistently received very high ratings on post function customer feedback.· Events included synchronized dinner for Chaine Des Rotisseurs event, Don Perignon Dinner, Private events for Celebrities, and Athletes.

Managed staff during set up and events. Complete event billing and daily logbooks.

Started as server and quickly moved to a management position which I held for 15 years. Responsible for event sales, execution, ordering, AR/AP, and monthly P&L statements.