Linda Simon Email and Phone Number
Cloud Migrations, Onboarding & Security ▪ IaaS, PaaS & SaaS ▪ MS Azure, AWS & Google CloudI’ve had a great career—one that includes progressive IT leadership roles in the Telecom industry, developing and leading global teams, launching innovative technologies, and expertise in public cloud services/solutions.Previously in my Associate Director role, I was an integral member of the Public Cloud Program, leading a 30+ person team in the execution of one of the largest cloud migrations in AT&T and Azure history. In addition to identifying opportunities to avoid and reduce migration costs, I was honored with a team award for migrating a suite of 40+ applications - delivering a 90% reduction in the overall footprint and realizing $20M+ in savings.In previous roles, I have made significant contributions as a Project Manager, Senior TechnicalDirector and Team Leader, Senior Business Manager, and IT Lead for AT&T’s Innovation Center of Excellence (COE). Throughout all of these roles and my entire professional career, I have developed and mentored countless individuals and teams - earning a reputation as a motivational and inspirational leader.Highlights of my career and achievements include:► Serve as the lead in the execution of the MS Azure Premier Support Agreement, managing operationalsupport, outage management, and partnering with MS colleagues to identify process improvements.► Identified and championed improvements to optimize migrations and reduce costs, introducing an outage handling team, a war room with MS for Apple product launches, and negotiating project scope and costs of the MS Azure Premier Support Agreement.► Built a cloud delivery model and a framework to accelerate migrations, automating the provisioning ofconnected secure cloud capacity for internal customers.► Served as the IT Liaison to AT&Ts Foundry Program, hosting fast pitch events to accelerate the delivery of strategic products and new technologies - resulting in the commercialization of 20+ projects in less than a year.
Microsoft
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Principal Customer Success Account ManagerMicrosoft Jul 2024 - PresentPrimary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. -
Associate Director, Public Cloud ProgramAt&T Mar 2022 - Jul 2024San Ramon, California, United StatesAs a vital member of the Public Cloud Program since 2016, the scope of my role expanded to include operational leadership and support in the execution of the AT&T and MS Azure Premier Support Agreement - which includes coordination of all Apple launches and holiday retail freeze events, application support escalations, outage alignment, metrics reviews, and process improvements.I lead a team of 12 direct reports, and an extended offshore team of 30. I support a multimillion-dollar budget for cloud migration optimization, outage management, and 24x7 bastion Tier I & Tier II support. ► Championed the introduction of new processes, policies, and tools - to optimize and accelerate cloudmigrations, driving innovation to create a customized Azure Service Health dashboard, creating a policy to manage capacity constraints, and introducing a process (with formulas and requirements) to receive credit for MS Azure outages.► Delivered $25M+ in cost savings, identifying avoidance costs, reducing and decommissioning serversduring migrations, and securing credit for outages.► Introduced and established an outage handling team and an IT war room with Microsoft, reducing MTTR by double digits, and improving the management and support of 200+ annual outages, as well as Apple launch weekends and holiday retail freeze events. -
Principal System Engineer, Public Cloud ProgramAt&T Jan 2021 - Mar 2022San Ramon, California, United StatesMy focus in this role was on migration escalations - facilitating application escalations, partnering cross-functionally to resolve escalations, providing mentorship and education to escalation requesters, and improving escalation content before communicating to executive leaders.I led a team of 5 direct reports, and an extended offshore team of 10 in the delivery of operations and production support. ► Create new escalation processes in partnership with multiple internal teams, onboarding operational/support resources, and playing an integral leadership role in one of the largest migrations in company history - 2k applications.► Recognition as the ‘go-to’ for the Public Cloud Program, serving as a valuable resource to internal teams, and leading the monthly townhall and AT&T/Azure Program Service Review - ensuring application teams are receiving appropriate support.► Enabled applications across all tracks to be delivered in the committed time frames, personally managing hundreds of critical escalation tickets, and leading the team to resolve thousands.
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Senior Software Engineer, Public Cloud ProgramAt&T Aug 2017 - Dec 2020San Ramon, CaWith the Public Cloud Program in its early stages, I was tasked with important assignments to advance the program structure and ultimate implementation.I led a team of 5 direct reports, and an extended offshore team of 10 in the delivery of escalation and firewall support. ► Performed a number of analyses and assessments to evaluate costs and requirements of cloud migrations, evaluating costs for applications in the cloud vs. on-premises, and creating an application assessment questionnaire that dove deep to gather important information needed prior to migration.► Partnered in the development of the public cloud hierarchy and naming conventions (account &subscriptions), creating a subscription management tool (supporting requirements and UAT) and a resource policy to enable the migration of 4,500 targeted applications.► Managed the execution of the firewall support communication plan and on-call support, partnering with the central security organization to resolve 700+ escalations in 2020.► Utilized influence to establish the foundational and operational processes to manage the impacts associated with the change restriction period (CRP), driving a reduction in turnaround/resolution times. -
Senior Business ManagerAt&T Mar 2012 - Aug 2017San Ramon, CaliforniaLead a multidisciplinary technical architecture and development team in the launch of innovative technologies - such as cloud, microservices, bot, machine learning, and automation. During this time, I also managed a centralized program management team, and coordinated with AT&T Foundry, the IT development organization, and the IT Innovation program to accelerate the delivery of strategic products and new technologies.Provided leadership and oversight to a team of 12 project managers and managed a multimillion-dollar annual budget in support of fast pitches and proof of concepts for a $10M portfolio comprised of 100+ Beta projects. ► Played an important leadership role in the launch of the AT&T Innovation Commercialization Center ofExcellence (COE) and Board, resulting in commercialization of 20+ projects in one year, with a total portfolio cost savings of $56M.► Served as the Scrum Master on a live conversational chatbot open-source framework, evaluating itspotential as a microservice integration with machine learning platforms.► Led a third-party vendor initiative to monitor, measure, and track software development and optimization, as well as code quality and maintainability, projecting delivery of $140M+ in cost reductions over a five-year period and improve IT ‘engine room’ productivity.► Awarded the Innovation Pipeline Social Innovator Award for four consecutive years, improving project speed to market by 10%, reducing project launch times by 29%, and increasing the number of active projects by 82% without increasing oversight/management headcount.► Received the AT&T Agile Methodology Bronze Certification - one of the first 800 employees to receive it, garnering skills in project management, product ownership, and product ownership delegate.
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Senior Technical DirectorAt&T Dec 2007 - Mar 2012San Ramon, CaExpanded role to lead a team in support of software enhancements to the U-Verse suite of systems and AT&T Mobility application development.Led a team of 20+ technical writers/product owner delegates, release managers, and work-front door resources. Led the release management command center for 35 releases, in support of 7 applications, and 100+ people. ► Completed requirements for 3k+ projects and change requests, delivering a less than 5% defect rate related to requirements errors.► Reduced resource headcount and leveraged offshore resources to reduce costs by 25%+, utilizing astandard and repeatable software development lifecycle process and Agile Scrum developmentmethodologies. -
Senior Technical Team LeaderAt&T Nov 2005 - Nov 2007San Ramon, CaProvide leadership as a resource manager to turnaround an underperforming project - offshoring of U-Verse and DSL sales and ordering applications.Led a team of 15+ project managers. ► Turned around an off-track project that was creating a schedule risk for end of year commitments - meeting all timelines associated with offshoring eight sales and ordering applications to three offshore vendors, resulting in savings of $15M annually.► Passed all SOX audits for more than 65 projects and 9 releases. -
Senior Technical Team LeaderAt&T Nov 2000 - Oct 2005San Ramon, CaServed as the development lead for an enterprise sales compensation project in support of 8k business sales managers - delivering on time and on budget despite pre-existing cost and schedule jeopardies. Led a technical team in the development of wireframes, an Informatica (IPC) data mark, and vendor integration of a COTS compensation calculator software package. -
Project ManagerAt&T Apr 1997 - Nov 2000San Ramon, CaEstablished and led a program office comprising a portfolio of 35+ sales and marketing system projects - addressing system modifications in support of a newly created subsidiary and ensuring all necessary changes within the FCC directed timeline were completed. -
Project Manager (Consultant)Guoxin Lucent Technologies Network Technologies Co., Ltd. Aug 1996 - Apr 1997San Ramon, CaProject managed a vendor development team centrally located on the client’s site. Responsible for projects and deliverables related to the implementation of a broadband telephony solution. Implemented repeatable project management processes (communications, action items, jeopardy and risk management, and timeline and project plans). Led the team through process improvement efforts and ISO 9000 certification.
Linda Simon Education Details
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Psychology
Frequently Asked Questions about Linda Simon
What company does Linda Simon work for?
Linda Simon works for Microsoft
What is Linda Simon's role at the current company?
Linda Simon's current role is Principal Customer Success Account Manager | Expert in Azure Cloud Migrations & Operations Support | Driving Digital Transformation and Operational Excellence.
What schools did Linda Simon attend?
Linda Simon attended San Jose State University.
Who are Linda Simon's colleagues?
Linda Simon's colleagues are Geo Vani, Zhen Tang, Dr. Sara Hao, Belle Orduna, Shreya Masurkar, Haseeb Dogar, Annie Reine Roberta Gateka.
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Linda Simon
San Antonio, Tx3att.net, clinsys.com, tklresearch.com3 +121077XXXXX
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1embarqmail.com
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Linda Simon
Finance & Business Management | Workforce Strategy | Resource & Budget PlanningDallas-Fort Worth Metroplex4jpmchase.com, gmail.com, citi.com, citigroup.com -
3bmtc.com, bmtc.com, fairmountpartners.com
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