Linda Marquez Email and Phone Number

With an extensive background spanning over a decade in the fintech industry, I bring a wealth of experience in program management, strategic planning, and service delivery optimization. My journey began with ServiceLink, where I honed my skills in project management and quality assurance, laying a solid foundation for my subsequent roles at Cloudvirga, where I progressed through various pivotal roles, from Quality Assurance Manager to the Vice President of Service Management & Software Development, obtaining a comprehensive understanding of software products and services in the mortgage origination processes sector.Throughout my career, I have been instrumental in steering multidisciplinary teams, comprising Developers, Quality Assurance, Program Managers, Release Managers, Project Managers, and Customer Success professionals, towards achieving organizational goals and have successfully implemented agile methodologies and continuous improvement practices. My commitment to enhancing service delivery is proven by the strategic realignments and process optimizations I've spearheaded, resulting in significant reductions in response times and notable increases in customer satisfaction.My dedication to ongoing professional growth is emphasized by acquiring certifications like Professional Scrum Master (PSM), Professional Scrum Product Owner (PSPO), and Professional Agile Leadership (PAL), and I am currently pursuing the Project Management Professional (PMP) certification. I am eager to apply my comprehensive knowledge, technical skills, and leadership experience to foster innovation, collaboration, and deliver value-driven solutions to intricate business challenges. Beyond my professional endeavors, I engage in various activities such as family adventures, camping, and cooking, ensuring a balanced and fulfilling lifestyle.