o Using Work Performance Builder and SAP Enable, developed over 20 QM classes to be delivered globally via WBT, virtual and instructor lead classeso Act as Subject Matter Expert for QM features and functions. I was hired for my deep knowledge of the QM module which includes both functional and configurationo Deliver Train-the-Trainer classes when requestedo Create job aids as identified by businesso Support Continuous Improvement Process by creating documentation on new features and functions identified and developed by the Design Teamo Assist other work streams with training development as necessary

Instructional Designer for Smithfield Foods - Procure to Pay. Smithfield Foods has been an SAP shop for many years. They are implementing additional features and functions to their SAP current system in addition to rolling out SAP to new acquisitions. I was hired to document and design training materials for Procure to Pay retrofit release. I collaborated with the P2P team to determine and document the As-Is and To-Be system. I used various documentation tools: uPerform, Microsoft Office suite to document new feature and functions. Based on the outcome of requirements gathering I developed a training curriculum and training materials.

Developed all training materials for global roll-out of Supplier Network Collaboration (SNC).As part of the SNC training team, I work with the SNC Business Process Owners to determine training requirements for all UA factories worldwide in addition to identifying the data and system requirements necessary for training exercises.

SABIC North AmericaIndustry: Chemical / PlasticsProject Description / Support Global Training Initiatives for Quality ManagementRole: Senior SAP Training MasterDuration: February 2016 - CurrentResponsibilities/Deliverables:o Collaborated with North American Plants to identify QM plant specific process requirements and effectively trained each plant how to use global QM data to meet their plant specific QM processeso Identified and developed inspection frequencies for all American plants for their in-process (production) inspectionso Supported and educated QM Power Users on standard QM processes and configurationo Assisted in the development of the customer complaint process using Quality notificationso Team Lead for the development of QM training exercises and data creation o Conducted Ad-Hoc training QM for business users o Collaborated with QM site Manager to role map user population to QM processes (Incoming Inspections, In-Process Inspections, Ad Hoc Inspections and Quality Notifications)o Played a key role in the Go-Live activities and provided post Go-Live Support to all North American plants

Responsibilities/Deliverables:o Implement Purchasing Release Strategies for US locationso Requirements gathering for each US location o Update and maintain release strategy master matrixo Configure and test all Release Strategies for US locationso Configure classifications for new Release Strategy in productiono Train all locations to use new Release Strategieso Identify gaps and areas for improvement with current settings in systemso Post Go-Live Support when required

Responsibilities/Deliverables: o Responsible for the design and execution of an Organizational Change Management Training program to support SAP deployments for Finance, Purchasing, and Sales and Distribution, and Supplier Relationship Management o Training development, testing, data staging and deployment support for multiple projects o Quickly identify any issues or problems that may impact training readiness and notify appropriate Manager to determine solutions o Develop new training concept slides, Quick Reference Guides, Standards for all training documentation when required• Deliver all levels of QM, MM an SD courses at various customer sites throughout the United States and Canada. The higher levels included configuration settings

Responsibilities/Deliverables:o Completed the assessment and developing the strategy for in-house training o Responsible for the design and execution of an Organizational Change Management Training program to support SAP deployments for Finance, Purchasing, and Sales and Distribution, and Supplier Relationship Managemento Partnered with the various GM businesses to define change impacts, training solutions, and deliver Train-The-Trainer o Created and executed a comprehensive communication solution that aligned with other GM organizations to support SAP deploymentso Training development, testing, data staging and deployment support for multiple projectso Prioritized and coordinated all work efforts across multiple projects to deliver training on time as defined by project planTeam Lead for all projects assigned by OCM Manager. Responsible for prioritizing all activities and resources required to meet project go liveo Develop detailed project training schedule to determine the time and resources required to develop all training artifactso Quickly identify any issues or problems that may impact training readiness and notify OCM Manager to determine solutions o Responsible for the user roles and mapping activities including segregation of duties activities o Work on sub-projects as time permits: developed new format for training concept slides, developed new formats for Quick Reference Guides, developed Standards for all training documentation, cross-train colleagues

• Support all CCR Co-Packers (MM, SD, QM, PP) using highly customized solution• Create and configure new co-packer plants based on eliciting and analyzing business requirements with client • Project Manager for new co-packer deployments • Create visualizations or process flows using Visio or PowerPoint for new co-packers based on business requirements• Lead Co-Packer user group meetings which includes capturing, writing and communicating accurate meeting minutes and posting to SharePoint site• Hold weekly deployment meetings to identify, address, negotiate record, report, manage and escalate action items, risks and issues associated to new deployments. Use scorecard to identify risks, issues and escalate action items to keep deployment on track• Create and manage Change Requests and transports in SAP• Train new co-packers, remedial training and ad hoc training• Lead process improvement efforts for co-packers• Communicate changes in processes to all co-packers and update job aids for all co-packer processes

QA Testing Manager• Implemented ECC 6.0 Order to Cash (SD) , Inventory Management and Finance• Created QA Test Strategy and Approach for a validated healthcare SAP system• Managed a team of 15 people consisting of UPS business SMEs, UPS IT associates and IBM consultants• Collaborated with Lead Business Systems Analyst or Project Leader to be sure documents adhered to established standards. • Participated in reviews with developer, architect and quality assurance deliverables to ensure alignment with documented requirements – RCS (Regulatory Compliance System)• Developed test script standards to meet QA Regulatory Compliance• Created initial Requirements Traceability Matrix (RTM) in HPQC. • Performed training in test execution in HPQC• Participated in peer and team reviews of requirements documentation to ensure quality: Collaborated with QA Regulatory and Compliance to ensure all testing met all compliance requirementsTraining Lead• Created training curriculum by eliciting and analyzing business requirements with client• Managed a team of four external training developers • Worked with team to created global template for uPerform End User Procedures• Facilitated the creation of uPerform standards and workflow processes• Created uPerform reports to monitor progress on a daily basis• Delivered basic SAP training to the UPS business• Train-the –trainer approach was used to deliver end user training• Training project was delivered on time and within budget

• Worked with core Implementation team in Salt Lake City, Utah on QM process design • Created and managed detailed written business and functional requirements: moderate to complex• Tested new configuration changes or modifications. Documented all results and changes• Identify broken processes or processes that have gaps based on the original blueprint or may have been overlooked during original blueprint process, and communicate gaps or problems to QM project lead• Site Mentored for two plants Dyersburg, TN and Baltimore, MD. Responsible for mapping the current QM inspection process at the plant level to determine if processes would “fit” into global template• Facilitated all QM training, delivered train the trainer sessions. • Worked with Site Coordinators to develop an end user training schedule, and post go-live support model

• Documented critical transactions using RWD U-Perform, facilitated train the trainer workshops and delivered pilot training to Amtrak Subject Matter Experts• Worked with the MM consultants to correct process errors, configuration errors, and data migration errors• Identified several programs that did not function as designed and initiated corrective actions in HP Quality Center

Hired to bring new technology and ideas to the company. Project manager for major software interface into the system.• Created an internal IT department that saved the company over $50,000 dollars annually by reducing the need for external IT support• Conducted an extensive system analysis to determine the as-is picture – developed a plan of action to implement additional features and functions• Initiated standardized machine labeling project for all machines – reduced machine uploading errors 40% and saved company $75,000 annually• Developed an IT Service Request ticketing system that gave all employees the ability to create IT requests • Developed cost estimation, project schedule and project team for major software implementation/interface into existing Oracle ERP system• Responsible for requirements gathering, working with external consultants on interface, ensuring system was configured correctly based on business requirements

SAP ECC 6.0• Delivered all levels of QM and MM courses at SAP Public Training Centers and customer sites throughout the United States and Canada. The higher levels included configuration settings for QM and MMAssisted many companies with process design and requirement definition • Mentored SAP QM consultants in the classroom and via email when they were engaged on projects• Taught an intense, six-week program to top consulting companies – the MM Partner academy training included all the MM applications and configuration

SAP ECC 6.0• Replaced developer that failed to meet critical deadlines. I performed an initial assessment and made recommendations to the SAP Project Manager• Assisted Vi-Jon QM project team members and QM consultant with requirements gathering and process design for Goods Receipt inspection processes. • Activities included configuration of new inspection types and master data set-up (task lists, master inspection characteristics, and more)

Projects: K-Swiss (Oct. 2006 – Oct. 2007) Global AFS Implementation – I was brought on board to work with SD consultants and key business process owners to map and configure SD business processes.• Lead a series of requirements gathering workshops• Worked extensively with business and consultants – acted as liaison between the two teams• Performed unit tests and participated in integration testing for SD – documented failures and worked with consultants to correct or reconfigured system to meet business needs• Responsible for knowledge transfer to SD business users • Develop role-based training curricula – developed courseware templates, documentation standards and tracking tools - managed the team of four training consultants Peabody Energy – (May2006 – Sept. 2006) Assisted Peabody with MM and QM Project team and with design and development of standard SAP business processes.• Requirements gathering for QM and MM business processes • Identified gaps and wrote functional specs and worked with developers to ensure requirements were being met

SAP ECC 6.0• Crowe Chizek, a consulting company was looking for a creative, innovative way to bring their new hires up to speed on SAP SD and MM. The standard SAP partner Academies for MM and SD would take 12 weeks• Developed and delivered course material for a condensed Sales and Distribution Materials Management certification class. The course concluded with a case study• Created and maintained all data in SAP system to support training efforts

SAP R/3 4.7• Facilitated Requirements Gathering Workshops to determine SD,QM, and MM business requirements • Performed a gap analysis and wrote functional specs when standard SAP could not meet business requirements. Worked with developers throughout development process• Performed unit tests and participated in integration testing for MM, QM and SD. Documented failures and worked with consultants to correct or reconfigure system• Conducted weekly status meetings with MM, SD and QM consultants to make sure work efforts were on track and deadlines were being met. Prioritized work efforts for consultants when necessary

SAP R/3 4.6c & 4.7• Delivered all levels of QM and MM courses at SAP Public Training Centers and customer sites throughout the United States and Canada. The higher levels included configuration settings for QM and MM• Conducted MM Partner Academy courses to teach implementation teams how to configure SAP to meet their business needs, with an emphasis on integration points and their importance. Concluded the course with a Case Study as a self test of the learning experience

SAP R/3 4.7• SAP Course Curriculum Design and Development for Level 1 SAP curriculum. All courses were two days in length and included documented exercises to reinforce key concepts. Courses were accredited and included in the course catalog. • Coordinated training efforts for 7 consultants for the duration of the project. • Developed course templates, document standards, and QA strategy. • Nine Introductory courses were developed for Introduction to SAP, MM, SD, PP, QM, PM, FICO, ABAP, and Basis. • Worked with Greenville Tech Administrators to publicly promote and schedule the SAP curriculum in the course catalog. Managed SAP training clients and system refresh schedule.

SAP R/3 3.1hPierburg implemented SAP R/3 - 3.1h in 1996. Due to employee turnover, Pierburg lost most of their SAP support and knowledge base. Pierburg requested a system analysis to determine what modules were being used and what configuration settings existed. As the Quality Management Consultant:• I determined the existing QM functionality and configuration settings in the system. • Worked with the Quality Assurance team lead to map out the current inspection process and re-designed the process as needed• Adapted master data and reconfigured Quality Management to reflect the current inspection process. Documented inspection process and developed end user training guides

• Needs Assessment: Performed a comprehensive Needs Assessment using the ISD Methodology to determine the training needs of all BMW SAP end users. Created a task inventory and job list for each department and conducted interviews and surveys with key individuals to gather additional information regarding training and processes within each department. Presented results to IT Executive Management.• Quality Notification Analysis: BWM implemented quality notifications to track vendor defects on delivered parts. Based on BMW’s requirements, the decision was made to create a custom notification. Solutience was asked to perform an evaluation of the custom notification and assigned me to perform it. I worked with BMW IT personnel and selected BMW Associates to determine the root cause of the failure.

SAP R/3 4.6c• Collaborated with MM and QM consultants for business process design• Managed three training consultants and three Bloomberg Project Team Members• Requirements gathering for included meeting with project team members to determine critical business processes • Developed Business Process Master List (BPML) that was used to determine the type of documentation (training, reference guides, etc.) required. The BPML was also used as a tracking tool for all course material and documentation• Designed and developed role-based curricula for MM, SD, QM and EBP using RWD Info Pak for transaction based documentation. Developed over 100 transaction based documents for MM, QM and SD

SAP R/3 3.1h – 4.7• Delivered SAP training at SAP Public Training Centers throughout the United States, Canada and customer sites. • I mentored new SAP consultants in MM and QM basic features and functions and configuration • Developed additional exercises for Materials Management and Quality Management to reinforced course material and give students additional system experience.