• Manage all enterprise applications used for business operations and clinical care.• Oversee the planning process for system integration, software installation and upgrades.• Analyze user requirements, recommend software solutions and provide a high level of software support to staff.• Lead system and data conversions, system testing and report development.• Supervise IT Applications staff and projects.

• Technical and reporting solutions project and program manager for Customer Care Systems• Partner with Customer Care organization to architect customer care reporting roadmap• Provide executive updates on key reporting projects as well as ensure executive alignment on upcoming key reporting initiatives• Analyze existing reports across the enterprise to identify areas of opportunity for improvement and recommend solutions• Mine customer experience data for additional areas of opportunity for improvement within Customer Care applications• Project manager for application security projects across IT Customer Care Systems organization.

• Lead development and support for internal security and external customer feedback applications• Partner with Sales and Marketing organization to architect customer feedback application roadmap• Interface with business partners on scoping, analyzing, prioritizing, and delivering Verizon’s top initiatives to drive bottom-line savings through the introduction of customer-facing technical solutions• Staff employee, consultant, and offshore vacancies through detailed technical and administrative interview process• Provide coaching and mentoring to developers in order to create synergies and efficiencies from design inception to delivery and drive a higher level of performance• Successful implementation of OneHR security system project for over 54+ Wireless applications enabling an 5Yr-NPV of $110 million in cost savings and $250 million in productivity improvement• Redesign of Automated Customer Service Request application with a 5Yr-NPV of $7m in increased employee productivity• Migration of Teradata SQL training in-house saving $1m in annual vendor training expenses• Launch of Net Promoter System customer experience rating and reporting system enabling over 50,000 customers per month to provide feedback to Verizon Wireless to improve the customer experience across all customer facing channels.• Attend 2 annual CMU and University of Pittsburgh Verizon Wireless Career Events with HR/IT Executive Management, providing career information to current IT undergraduate and MBA students to assist VZW in efforts to recruit top talent from leading universities