WHAT I DO: I am an agile Senior Executive experienced in Client Success Management with skills organizing interdisciplinary teams, championing client objectives, and executing business strategies that increases revenues and client retention.WHO I WORK WITH: My experience applies to small and large organizations looking to execute strategies where change management and business growth improvements are needed.WHY IT WORKS: I focus on the ultimate client experience. When you partner with me I will collaborate with internal teams and vendors in refining processes to solve the business problems required to meet client expectations in having a seamless service experience. WHAT MAKES ME DIFFERENT: Learning through the lens of clients and personal experiences, I am passionate about connecting client service experiences to organizational growth. I know how to link together sales, operations, and service strategies for effective outcomes. Known for my high energy and collaborative skills my successes include:• Engaging a client focus culture• Developing people and strong teams• Re-organizing processes and structure• Implementing metrics and KPIsHOW I WORK: Strong interdependent relationships and cohesive teams are very important to me. I study company strategies and objectives with desired outcomes and meet with their leaders for viewpoints to gain a deeper understanding in change requirements. I execute plans with on-going collaboration, coaching of team, and measurement of results.SpecialtiesRelationship Management | Payment Systems | Business Acquisition/Sales Analysis | Client Engagement | Credit Unions | Core Systems | B to B Servicing | Change Management