Linda Ruiz Email and Phone Number

-Resolve high volumes of cases by auditing and verifying data to solve discrepancies between systems and then executing filing and amended returns for multiple Quickbook clients (solo, small business, mid-market, and enterprise companies), ensuring 100% compliance with federal, multi-state, & local tax policies.-Hold average quality & productivity metrics by having strong payroll tax research skills, analyzing data, & exercising confidentiality in a high performing environment.-Strong time management in researching preliminary blockers, complex calculations, payroll transactions, & review all applicable legal compliance or tax related penalties.-Independently conduct informed decisions on payroll errors, IRS forms, discrepancies, or tax notices.

Led employees and managed projects, business operations, and customer success.Business Operations-Focused on projects that discussed client-attorney transparency efforts, educational resources, and reporting changes on immigration policies.-Supervised customer service performance and cultivated strong client relationships by promoting customer centricity, organization, and updating SOPs for client interactions. -Primary individual that bridged clients and staff to attorneys, project managed processes, delegated tasks or projects, & solved discrepancies, increasing attorneys productivity. Human Resources (HR)-Implemented & refined processes for job descriptions, HR policies, & all training materials.-Set business objectives to increase team performance by researching and placing quality and performance metrics, including compensation structures, and restructuring employee handbooks. -Increased new hire retention rates through a structured onboarding and off-boarding system starting with interviews, training, & a polished employee packet (payroll, IT, & benefits).Financial Operations-Identified and improved finances by personally handling vendor relationships, auditing legal contracts and 700+ invoices, and organized a team to clear all client accounts.-Completed a complex financial project of establishing a PLLC with the state, insurance agencies, outside counsel, and partnered with new external vendors to merge 2 companies together. -Operated payroll processing, reconciliations, accounts payable, bookkeeping, quarterly budgets, & all other financial operations.

-3+ years independently handled start-to-end in-house U.S. immigration cases, including filing and maintaining 90+ case docket, with a strong background of U.S. family immigration processes. -Collaborated with attorneys, outside counsel, USCIS, NVC, various U.S. Consulates, Immigration Courts, DHS, and state agencies, serving as POC and addressing immigration related queries. -Skilled in developing and writing recommendations or reports to address incoming information that potentially could alter an immigration legal case and offered strategies to overcome it.-Highly detailed-oriented and analyzed complex immigration policies & resolved or escalated.-Drafted, interpreted, researched legal court filings, affidavits, & exhibits for the immigration court (EOIR & BIA) & counsel.

-Recruited and promoted higher education to students by presenting PowerPoints, workshops, & delivering career & academic support.-Formulated large data reports, such as VLOOKUP & Pivot Tables in Excel, to confirm target goals were met for 2,000+ students. -Coordinated & managed workshops & college visitations from start to end.-Assisted with the completion of admission & financial aid applications by providing weekly one-on-ones. -Balanced responsibilities between 3 supervisors while observing primary focus on students’ needs.

Migrant Summer School Program