Linda R. Email and Phone Number

Manages operational process improvements with technical enablement and automation to support AT&T source to contract management systems.• Business manager for designing, testing, and deploying the client interface for contract needs and the workflow from client to sourcing managers to complete transactions. • Cross-team collaboration with project leads, business unit clients, policy stakeholders, subject matter experts, and developers. • Primary owner of changes implemented in Oracle Policy Modeling• Define and analyze data metrics to find areas of opportunity for process improvement.• Provide production support (fault management, training, documentation, workflows, etc.) • Recommend enhancements to existing platforms to drive efficiency

Managed and executed contracts with AT&T terms and conditions. Subject Matter Expert for client contract requests in Sourcing to Contract (Oracle S2C) cloud application projects. • Administered contracts in accordance with company policies and procedures• Provided interpretation and analysis of contract documents and legal clauses• Reviewed and evaluated requests for new contracts or revisions of contracts that involved technical specifications, cost, or schedule impact on the company, and required coordination with key stakeholders including Legal and applicable Business Units.

• Director of 24/7 Network Management Center (NMC) for cellular, IoT, and Wi-Fi on cruise lines and cargo ships• 38% savings negotiated for 2020 vendor agreement, continued 8% savings for 2021 & 2022• <1-year ROI and >$1.6M revenue loss mitigation within 6 months of a first central fault management system • >80% improved resolution time for “Critical” and “Major” network faults within 3 years• 94% of “Critical” resolved without escalation following internal Methods of Procedures (MOPs)• Exceeded stretch goal for (NPS) customer satisfaction 2015-2018; met 2019 goal• Established the Employee Engagement Committee for diversity & inclusion, teamwork, & morale• 10+ years of operation documentation (i.e., Method of Procedures, department policies, business case)