Linda Shields Email & Phone Number

Forest, Virginia, United States

Forest, Virginia, United States

• Interface with customers and business unit departments to create Return Material Authorizations (RMA)
• Process day-to-day SAP transactions related to return and repair of customer’s product
• Create billing request and interface with billing team for invoicing out of warranty repairs
• Interface with repair facility personnel to ensure advance replacement units ship to customers within contractual timeframe
• Resolve non-technical issues such as repair order status and discrepancy resolution

Lynchburg, Virginia, United States

• Manage $5 million in print orders annually
• Entering print orders and maintaining up to date job tickets to drive production
• Liaise between the customer and production to ensure a successful print project with satisfied customers
• Initiated monthly Account Management meetings to make internal communication effective and promote the sharing of best practices

Lynchburg, Virginia, United States

• Designated Operations Center lead for transitioning Radio Base Station production to China
• Met regularly, as Co-Project Manager, with Purchasing, Planning and Production Departments to coordinate the reduction of inventory by $62m by selling usable inventory or dispositioning obsolete items
• Communicated on a weekly basis with management to report outsourcing progress

Lynchburg, Virginia, United States

• Maintained an eight-week short-range schedule in the inventory management system based on information received from Customer Order Managers and Purchasing
• Managed changes to the short-range schedule which were a result of equipment downtime, changes in order priority or supplier issues
• Worked with a one-year long-range forecast from corporate that directed manufacturing capacity requirements and material requirements

Lynchburg, Virginia, United States

• Created Bills of Material for New Product Introduction in C:M and SAP, and managed material requirement plans for new product revisions
• Met with Project Managers, Engineers and Purchasing to coordinate the introduction new products and new product revisions into production
• Dispositioned obsolete material and communicated with suppliers on deliveries to support production schedules

Lynchburg, Virginia, United States

Solicited new business and serviced customer accounts.