Linda Wu Email and Phone Number

Provided a safe, functional and effective environment for patients, staff and visitors Set quarterly objectives for each functional team (Client Care Coordination (CCC), scheduling, procurement, inventory, and office management) based on the company’s objectives Led CCC and scheduling teams to establish workflows and standard templates to optimize process and enhance quality of communicating with customers and client care follow up Led procurement and office management similarly to enhance efficiency of managing facilities and administration work Established monitor and checking system to ensure execution Monitored, reviewed and discussed main tasks and actions Developed team managers and other team members by providing coaching and training

Initiating and developing operation management strategies and periodical objectives Re-structuring the organization Re-formulating the business processes, workflows and regulations Building and controlling operation management systems, implementing operation management plans Developing strategies for international business and managing the business Formulating appraisal programs for department managers. Assisting GM to implement with the managers Coaching and training managers and the sales teamsWhat I achieved: Enhanced purchasing performance of domestic business with monthly order fulfill rates from 65.9% to over 93% within one year.  Cut inventories for domestic business by 48% and international business by over 20% within three months. Enhanced OTD (On-Time Delivery) for international business from average 10% of the first half year to 80% of the second. Cut AR (Account Receivable) for international business by 21% within one month.What I did for achieving the above: Operation Strategy Development Strategy for stabilizing and strengthening the internal management. Strategy of changing suppliers for improving service and lowing costs for domestic market customers.  HR strategy to improve retention of and performance appraisal of staff.  Process management strategy to improve financial control management. Organization Re-structuring Re-structured functional departments to improve overall efficiency and individual’s performance. Business Process Re-engineering Coordinated development of business process systems, CS process and NPD process. Operation System Building  Created and implemented system of objectives and performance appraisal programs across the company.  Coached department managers to develop working objectives and plans. Coordinated building of financial control system and implemented auditing process Crisis management Discovered and corrected unethical business practices.

Initiating and developing operation management strategies and periodical objectives Re-formulating working processes Building and controlling operation management systems, implementing operation management plans Formulating and implementing performance appraisal programs Training sales team and other staffAs a result: Developed operation management strategy of “More professional, More effective” for supporting the fast growing company. Helped the new company become one of the top companies in the hides trading industry by re-formulating the working process bridging suppliers, the company and customers, training CS and sales team and implementing performance appraisal programs.

o Developing and implementing marketing strategies and plans.

o Conducting market survey and promotion activities

Developing and implementing marketing and sales plans.