Linda V. Email & Phone Number

Las Vegas, Nevada

3790 S Las Vegas Blvd. Las Vegas Nv 89109

Provide expert event planning services for clients, including menu planning, decor and staffing services. In addition, outside sales, communicate and coordinate order details to staff, vendor partners and customers.Assist all customers to plan and service their simplest or most elaborate catering needs. Suggest menu ideas to meet customer needs and plan appropriate portions. Coordinate event logistics prior to the date. Oversee activity on location, as required by customer.Coordinate with outside vendors to implement additional services, as required by customer.Communicate duties clearly to servers and bartenders. Monitor changes in guest count and adjust all elements as appropriate.Provide high levels of communication and customer service with internal and external customers.Outside sales to potential and prior customers which may include cold calling, setting up potential customer consultations, making site visits to propose opportunities, and other sales related duties.Ensure compliance with all guidelines provided by the company with regards to menu specifications, pricing, discounting and any other issues that have been reviewed.May need to perform daily bookkeeping duties including process payments and reports sales to accounting and sending invoices.

Las Vegas, Nevada

Essential Duties and Responsibilities include the following, other duties may be assigned: ·Hire, coach, train, counsel and monitor the performance of Internet representatives in order to ensure top performance·Sets schedules for internet sales team.·Has working knowledge of factory(s) incentive programs.·Maintains Customer Satisfaction scores at or above company standards.·Attending operational meetings and planning sessions·Meet with the general manager and GSM to develop new strategies & forecasts to increase opportunities and grow the sales of the store·Oversee and manage customer communications within CRM tool

6501 Centennial Center Blvd. Las Vegas Nv 89149

Receptionist Supervisory Duties and Responsibilities include: To train receptionist staff to answer phones in a professional manner, within three rings, and transfer customers promptly to appropriate destination.Courteous and professional pages. Takes messages from customer when desired person is unable to be reached or at customer request.Greet and accommodate walk-in customers promptly; provides timely, friendly, professional service.Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns.Identify, recommend, and support opportunities for process improvement. Identify ways to improve operations and customer service.Keep a loaner and dealer plate log to ensure accuracy.Receive and Process payments for sales department. CSI/ Customer Experience Manager duties and responsibilities includes:First contacts with customer with issues, concerns- focus on empathy, understanding and acknowledgment. Works with other staff member (advisors, dispatch, foremen, managers, etc.) to try to resolve customer’s item.First contact for addressing special requests and situations not normally part of the daily or weekly routines.Tracks return visit vehicles and works with staff to ensure customer is appeased and satisfied.Consult with Sales Manager, Director of Service Department and General Manager and offer reasonable and applicable compensation to customers that require it due to circumstances.Handles incoming phone calls for customer’s issues/concerns and with cases from General Motors Customer Care. Coming up with a structure plan to satisfy customer and closing cases within a reasonable time period.Tracks daily CSI scores for dealership, and confers with other managers on any major deviances from the averages, formats and implements strategies to address negatively impacting scoring questions.

First contacts with customer with issues, concerns- focus on empathy, understanding and acknowledgment. Works with other staff member (advisors, dispatch, foremen, managers, etc.) to try to resolve customer’s item.First contact for addressing special requests and situations not normally part of the daily or weekly routines.Tracks return visit vehicles and works with staff to ensure customer is appeased and satisfied.Consult with Sales Manager, Director of Service Department and General Manager and offer reasonable and applicable compensation to customers that require it due to circumstances.Handles incoming phone calls for customer’s issues/concerns.Tracks daily CSI scores for dealership, and confers with other managers on any major deviances from the averages, formats and implements strategies to address negatively impacting scoring questions.

3216 Fremont Street #1A Las Vegas, Nv 89104

· Develop, implement revenue, and balance budgeting for each site· Oversee and managing the schedules and logistics of employees· Account Receivable, payable and payroll

Responsible for management of Front of the House operations; cost controls, purchasing, personnel, hiring, and training of staff. Also, maintain high standards to ensure the satisfaction of the restaurant.Hire, train, and supervise all FOH service personnel and ensure effective training, development, and evaluation of all FOH staff. Produce schedules and monitor labor. Conduct daily pre-shifts meetings. Purchase all food, supplies, beverages and beverage related items. Monitor hours In/out on time clock for staffs and conduct payroll every 2 weeks.Maintain County Health Department Sanitation Standards.