Linda Adams

Linda Adams Email and Phone Number

Head of Product, Cruise, at Tripadvisor @ Tripadvisor
400 1st Ave, Needham, MA 02494, us
Linda Adams's Location
Nashville Metropolitan Area, United States, United States
Linda Adams's Contact Details
About Linda Adams

I love solving problems. It’s why I fell in love with product management. I love helping customers do better, think better, feel better, be better. Over time, I’ve increasingly leveraged those skills to improve how people work. I help product teams, and the others they work with, level up their craft to make better experiences for customers and generate results for the organization. My passion for the craft is also what drew me to organizing local product management communities in both Phoenix and Nashville. SPECIALTIESDefining and executing a product strategy rooted in deep understanding of customers’ Jobs to be Done, using a variety of proven quant and qual research and analysis methodsLeading and coaching product teams to tap into their unique strengths and empower them to make stronger product decisionsContinuously leveling up product operations, leveraging a wide range of product management frameworks, techniques, and playbooksFostering a Growth Mindset culture that experiments to learn, not just to win, with a focus on both decision speed and quality

Linda Adams's Current Company Details
Tripadvisor

Tripadvisor

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Head of Product, Cruise, at Tripadvisor
400 1st Ave, Needham, MA 02494, us
Website:
tripadvisor.com
Employees:
1
Linda Adams Work Experience Details
  • Tripadvisor
    Head Of Product, Cruise
    Tripadvisor Aug 2022 - Present
    Needham, Ma, Us
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  • Godaddy
    Director Of Product Management
    Godaddy Jun 2019 - Aug 2022
    Tempe, Az, Us
    • Led product management for end-to-end customer experiences for all GoDaddy segments, including subscription onboarding, account management, and customer engagement platforms like messaging, chatbots, and help content.• Improved navigation and renewal notifications, contributing to $70.4M in additional renewal revenue.• Secured funding to redesign legacy account management, reducing support calls, preventing $5.1M in failed billings, and simplifying payment processes.• Launched a new freemium subscription experience and growth experiments, generating $3.6M in incremental revenue.• Expanded and optimized support chatbots, SMS support, and personalized help pages, reducing support costs by over $2M.• Mentored a team of 5 product managers and improved product operations with tools and processes like Opportunity Solution Trees and strategic planning workshops.• Co-founded communities of practice to streamline experimentation and train product managers.
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  • Choice Hotels International
    Director Of Product Strategy, Digital Commerce
    Choice Hotels International Oct 2018 - Jun 2019
    North Bethesda, Maryland, Us
    • Collaboratively formed the overall product strategy for the Choicehotels.com website, mobile apps, and emerging channels, such as conversational commerce and artificial intelligence. • Led strategic planning for the whole Digital Commerce organization, including insights curation, planning facilitation, and strategy visualization.• Created shared understanding of product strategy among key partners and stakeholders, ensuring alignment with company objectives/plans. • Led a 4-person team covering product management, product marketing, and user research.
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  • Choice Hotels International
    Product Manager, Mobile & Emerging Channels
    Choice Hotels International Aug 2016 - Oct 2018
    North Bethesda, Maryland, Us
    • Led the completion and launch of a redesigned mobile app experience for Android and iOS.• Grew mobile app annual revenue nearly two-fold over two years.• Hired and managed one Product Owner direct report.• Piloted and implemented process improvements for continuous product discovery, design thinking, and product communications.
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  • Webpt
    Product Manager
    Webpt Mar 2015 - Aug 2016
    Phoenix, Az, Us
    • Responsible for the flagship SaaS Electronic Medical Records (EMR) product for physical therapists, representing $35 million in annual revenue.• Defined the integration and go-to-market strategy for the acquisition of Therabill, a revenue cycle management software company, meeting a three-week timeline from acquisition to launch as a WebPT portfolio product.• Transitioned the platform to the ICD-10 medical coding standards.• Managed two direct-report product owners across four product development teams.• Collaboratively drove process improvements for company communications, product launch readiness, feedback management, and product discovery.
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  • Webpt
    Sr. Product Owner
    Webpt Jul 2014 - Mar 2015
    Phoenix, Az, Us
    • Led the research and development of a new patient intake product, pivoting from an in-clinic tablet experience to a more adaptable mobile-responsive web-based experience.
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  • Carvana
    Product Owner
    Carvana Oct 2013 - Jul 2014
    Tempe, Arizona, Us
    • Led UX improvements to the online vehicle purchase and checkout experience across desktop and mobile sites.• Managed the selection and implementation of Salesforce.com as a CRM platform. • Worked with an external agency to conceptualize an iOS application designed to help used car shoppers negotiate with dealers.
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  • Cdmdata
    Product Manager
    Cdmdata Jan 2011 - Oct 2013
    Scottsdale, Arizona, Us
    • Managed the success of vehicle inventory management and photography products designed for car dealers.• Led the launch of vehicle photography hardware + mobile application bundle, SnapLot, which broke company sales records. • Created new independent dealer pricing and packaging to attract a new customer base.• Improved processes for collecting, analyzing, and disseminating competitive intelligence for the entire organization.• Managed one direct report, Product Specialist.
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  • Cdmdata
    Product Analyst
    Cdmdata Dec 2009 - Jan 2011
    Scottsdale, Arizona, Us
    • Led the online vehicle book-in experience redesign, resulting in improved user efficiency and customer satisfaction.• Initiated a new field user research program for product innovations.
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  • Cars.Com
    Product Manager, Research & Editorial
    Cars.Com May 2008 - Dec 2009
    Chicago, Illinois, Us
    • Accountable for the success of online automotive research and editorial products across Cars.com, Pickuptrucks.com, and Motherproof.com. Products included vehicle reference data, consumer reviews, video reviews, car shopping advice, buying guides, vehicle comparison tool, and vehicle configuration and lead generation tool.• Developed business case and plan for implementing dealer reviews on Cars.com. • Co-founded the “Cars Intelligence Agency,” developing competitive and business intelligence processes for the entire company.• Managed relationships with vendors and data providers, and negotiated new contracts with more favorable terms.
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  • Cars.Com
    Product Specialist, Dealer Products
    Cars.Com Sep 2006 - May 2008
    Chicago, Illinois, Us
    Improved product management decisions by gathering customer insights, collaborating with sales and support teams, and recommending strategies to enhance car dealer advertising products.
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  • Lincoln General Insurance Company
    Product Analyst
    Lincoln General Insurance Company Jan 2006 - Sep 2006
    Us
    Improved strategies for non-standard automotive insurance products by creating detailed reports on premium and loss trends, ensuring claim reserve adequacy, and optimizing customer segmentation.
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  • Saic
    Cost Analyst
    Saic May 2003 - Jan 2006
    Reston, Va, Us
    Developed, tested, and refined cost models for the NASA Engineering Cost Office. Co-Author, Process-Based Cost Modeling, ISPA Journal of Parametrics, published Spring 2007
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  • Computer Sciences Corporation (Csc)
    Project Analyst
    Computer Sciences Corporation (Csc) Jul 2001 - May 2003
    Supported key projects and led Capability Maturity Model Integrated (CMMI) process improvement assessments for NASA IT Security.
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Linda Adams Skills

Product Management User Experience Web Analytics Agile Project Management Scrum Business Intelligence Google Analytics Email Marketing Usability Testing Omniture User Stories Market Research Information Architecture Wire Framing Project Planning Axure Product Strategy Competitive Intelligence Quantitative Analysis Sql Android Feature Definition User Journeys Card Sorting Contextual Research Heuristic Evaluation Paper Prototyping Mobile Solutions Customer Research Prototyping Mockups Product Requirements Definition Presenting Ideas Mobile Software Ux Research Product Marketing Mobile Applications Software As A Service Problem Solving Hospitality Industry Strategic Roadmaps Design Thinking Web Applications E Commerce Team Building Product Vision Software Product Management Product Design Business To Business Team Leadership Wordpress Social Media Social Media Marketing Social Media Development Excel Word Powerpoint Visio Ms Project Waterfall Business Objects Basecamp Versionone Access Tablet Pc Sales Enablement

Linda Adams Education Details

  • Auburn University
    Auburn University
    Economics

Frequently Asked Questions about Linda Adams

What company does Linda Adams work for?

Linda Adams works for Tripadvisor

What is Linda Adams's role at the current company?

Linda Adams's current role is Head of Product, Cruise, at Tripadvisor.

What is Linda Adams's email address?

Linda Adams's email address is li****@****bpt.com

What is Linda Adams's direct phone number?

Linda Adams's direct phone number is +160225*****

What schools did Linda Adams attend?

Linda Adams attended Auburn University.

What skills is Linda Adams known for?

Linda Adams has skills like Product Management, User Experience, Web Analytics, Agile Project Management, Scrum, Business Intelligence, Google Analytics, Email Marketing, Usability Testing, Omniture, User Stories, Market Research.

Who are Linda Adams's colleagues?

Linda Adams's colleagues are Hugo Hugo, Andrew Caron-Dipietro, Jason Perry, Leonie Gaertner, Wenjing Xie, Anthony Paolillo, Geoffrey S..

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