Received customers' inbound calls regarding accidental damages claims, documented incidents, processed claims, and scheduled outbound calls to customers for more information as needed.Set customers up to pick up rental cars when needed and tow their damaged vehicles from the incident spot.Coordinated with Geico repair shops to ensure all vehicles that needed repair got repaired.Escalate unresolved claims or issues to the supervisor and follow up to ensure all claims are resolved.Reroute all non-claim calls to the appropriate department.

Remotely processed calls daily, attending to medical billing claims and documenting customers' complaints and solutions.Submit claims to appropriate departments.Follow up on claims and schedule outbound calls with customers as needed to solve their problems.Detailed payment options and transferred customers to the billing department for payment or further questions regarding the bills.

Processed over 100 calls daily, handling customer inquiries and routing calls to appropriate departments.Completes outbound calls to customers to attend to and provide a solution to customers' complaints.Assists customers with flight rescheduling requests on call and answers customer questions.Evaluate and escalate requests as necessary. This includes evaluating caller complaints and requests for escalation on administrative matters.Resolves customer requests, questions, and complaints collects information and maintains proper records in the designated systems to ensure the correct routing of information to appropriate departments.

Attended to customers returning or exchanging merchandise, inspected and processed requests, or escalated any issue to the supervisor for resolution.Assist with re-packaging non-damaged items and preparing a shipping report for the damaged ones.Follow up with supervisors to make sure all complaints are resolved.Document complaints and solutions whenever needed.