Overall relationship management of Key Accounts and responsible for all aspects of the program, driving offerings that span from strategy to operational and technical readiness. Maximize profitability, optimize the consumer experience, and identify and solve for barriers to program success.

CareCentrix is the nations leading provider of Ancillary Care for home health care services. Managed contract and relationship for company's largest client. Built cross-functional management team to drive strategy, manage complex initiatives and ensure alignment to achieve client satisfaction. Utilized best in class sales and service delivery resulting in negotiating a five-year contract period which was unprecedented for this client.

Deployed in the Healthcare and Life Sciences practice to assist clients in process improvement intiatives, building operational efficiencies, utilizing technology to standardize procedures, and ensuring regulatory compliance.

Led training and development for 150 member sales force and leveraged best practices across all size and geographic markets in support of 25,000 clients, 250 broker/consultants, and 440,000 members. Served on cross-functional management team focused on enterprise-wide projects. Led seven-member sales operations professional staff in project management, proposal development, regulatory change management, data analytics, forecasting and budgets.

Led nine member tri-state (CT,NY,NJ) account management team responsible for retention, growth and profitability goals for over 450 clients (51-500 employees), 200 brokers/consultants, and $160 million in annual premium. Managed seven member new business proposal unit.

Recruited and developed an eight member team of Account Managers responsible for persistency, growth, and profitability goals for Metro NY mid-size market (350 clients between 51-3000 employees), 120 broker/consultant relationships, and $220 million in annual premium.

Managed over 25,000 members within Metro New York mid-size market (100 clients between 51-3000 employees), 40 broker/consultant relationships, and $100 million in annual premium. Won top producer (tri-state) Sales Award for highest Market Persistency, Growth, and Profit in 2004, 2005, and 2006.

Selected against tough competition as sole representative from Northeast Sales Region to work on national cross-functional team dedicated to establishing one IT platform for Heath Net.Led Sales Work Team from six states in collecting and documenting business requirements for a new Customer Relationship Management (CRM) system.

Managed over 35,000 members within Fortune 100 accounts, both private and public sector, self-funded and fully insured business. Responsible for membership, revenue, and profitability targets for client portfolio. Developed and implemented annual business plans for assigned accounts, identifying risk areas and building contingency plans. Skillful collaborator with consulting firms building strong relationships to manage mutual clients.

Maintained ongoing contact with strategic accounts (over 3000 employees) and presented client-specific claim reporting and service level metrics at quarterly review meetings. Designed and delivered training to mobilize internal departments for implementation of new products and new accounts.

Recruited, hired, and trained human resources staff.Provided employee relations support within multi-state service industry environment of 12,000 employees.Designed and conducted training programs for over 1500 frontline managers in leadership development, employment law, and diversity.