Linda Balasso (林达) Email & Phone Number

Vicenza, It

Granada, Andalusia, Spain

• CRM management (Hubspot)• Data analysis, dashboards, reports creation and process mapping• Implementation of a sustainable data quality process, data audits conduction and creation• Operational support to sales and customer success teams to maximize process efficiency• Support in commercial quotations • Sales enablement operations and lead scouting• Translate needs, design, develop and track the results of training programs for RevOps department• RevOps knowledge maintenance and creation (intranet articles, videos, documents, online trainings)• Updating internal Knowledge Hub• Investigate LMS solutions in cooperation with Knowledge VP for future implementation• Investigate and propose business intelligence and data enrichment tools (Apollo, Cognism, Zoominfo)• Familiarize new hires to business solutions, conduct orientation and onboarding sessions• Contribution in the onboarding strategy, process and documents • Tools actively used: Hubspot, Zendesk, Atlassian, Slack, Asana, Figma, Scribe, Kissflow, Apollo • Cross-departmental collaboration (Sales, Marketing, Customer Success, Support, Procurement, Finance, Knowledge)• Reporting to CRO and VP Finance & Operations• Translation and quality check of company web-related content (Italian/Spanish/English)

Granada, Andalucía, España

• Analysis, negotiation, monitoring and managing of all licensing agreements, contracts and renewals• Managing +40 brands portfolio, international stakeholders and clients (including Disney, Marvel, Lucasfilm, Warner Bros., Netflix, Universal)• Manage and overview all the lifecycle stages of clients and stakeholders• Maintaining, building and boosting successful relationships with brands (partners and stakeholders)• Creation, transmission, maintenance and analysis of commercial reports and databases (Excel, Power Point, Word)• Multi-department query resolution and communication (Design, Finance, Marketing, Legal, Procurement, E-Commerce, Sales, Production, Marketing)• Collaboration with marketing department for branding purposes: promotions, events and activation • Market research, expansion and trends identification• Use of SAP (CRM) for reporting• Management of royalty platforms (Disney, Netflix, Universal, Warner Bros.) to guarantee royalty reports development, delivery, payment, data entry and provide accurate data accounting analysis to finance department • Participation in international fairs• Use and implementation of BI tools (Microsoft PowerBI) to provide, develop and report accurate licensing business analysis to Sales, VPs and CEO• Providing trainings to colleagues • Product proposal preparation, analysis and stock check• Business development & forecasting• Creation and update of instructional material and impactful presentations

Granada, Andalusia, Spain

• Management, monitoring and planning of trainings, learning environments and staff activities• Development of instructional material and exchange of best practices via articles for the blog• Design and development of training programmes and in-house e-learning courses • Use of aGgora ERP (CRM for educational institutions) • Use of the following tools for content creation and development: Genially, Canva, Moodle, Typeform, Happy Scribe, Sharepoint, Microsoft 365, Vimeo, Mindmeister, Articulate 360, Kahoot • Support the definition of learning experiences and promote learning gamification • Revision of training catalogue, content & learning roadmaps creation• Development of videos (tutorials, step-by-step guides, video introductions, screencasting videos)• Managing LMS platform, analysis of learning needs and learning data (Moodle | Teams | Xerppa)• Writing educational content articles in cooperation with the marketin department for lead nurturing • Staying up-to-date with learning/educational trends and best practices • OKR-based working system through agile methodology • Growth hacking, learning data analysis and proposal of improvement actions based on KPIS• Use of BI tools to take data-driven decisions (Xerppa, Climbea)• Advisor on new technologies, learning methodologies, innovation and digital transformation

Beijing, China

• Identification of learning needs, development of materials and learning solutions• Video-content creation and delivery through Chinese social media (storyboarding, image and video creation, subtitling)• Teaching Italian to Chinese students (Language Proficiency Levels: A1-B2)• Lesson and content planning, creation of customized materials• Promoting Italian culture• Use of online teaching platforms: WeChat; ClassIn, Zoom

Provincia De Vicenza, Véneto, Italia

• Creation of learning material and development of learning solutions• Private Chinese and Italian lessons to students aged 8-60 • Planning classes and creating teaching materials• Teacher-student communication, interaction, constant evaluation and feedback• Promoting Chinese culture• Language Proficiency Levels: A1-A2-B1-B2

Vicenza Area, Italy

• Teaching Italian to students of "Marco Polo/Turandot" ministerial exchange programme • Planning classes and creating teaching materials• Creation of instructional and training material• Teacher-student communication, interaction, constant evaluation and feedback• Promoting Italian culture• Cultural mediation activities between school administration and students• Translation of school materials: IT>CH; CH>IT• Language Proficiency Levels: A1, A2, B1, B2• Use of online teaching softwares: Zoom, Jitsi Meet, Box, WeSchool, Google Sheets

Beijing City, China

• Creation of learning material and development of learning solutions• Teaching Italian to students of "Marco Polo/Turandot" ministerial exchange programme aged 18-23 • Planning classes and creating teaching materials• Teacher-student communication, interaction, constant evaluation and feedback• Promoting Italian culture• Use of online teaching softwares: ClassIn, Future Cloud, WeChat• Language Proficiency: A1-B2• Translation Projects (CH>ITA)

Venice, Veneto, Italy

• Writing articles for the blog• Content revision and check before publishing • Topics and trends research

Valencia Area, Spain

• Private Italian lessons to students aged 20-50• Receptionist tasks and responsibilities• Planning classes • Developing teaching materials• Promoting Italian Culture• Language Proficiency Levels: A1-A2

Master Of Business Administration - Mba

• Business Management and Administration • International Trade • Business English

Marketing & Digital Marketing Programme, Marketing Expert

Complete online business master (strategy, marketing, lean-startup...) in which you learn with successful entrepreneurs and managers. •.

Advanced Postgraduate Course For Teaching (24 Cfu)

• General Pedagogy • Cognitive and Developmental Psychology • Modern Languages Teaching • Methodology and General Teaching

[Lm36] Master'S Degree, Languages ​​And Civilizations Of Asia And Mediterranean Africa - 106/110

• Chinese Language • Chinese Literature • Intercultural Communication • Classical Chinese

[Mtcsol] Master'S Degree, Teaching Chinese To Speakers Of Other Languages

• Chinese Language • Chinese Culture • Linguistics • Second Language Acquisition • Error Analysis • Intercultural Communication • Case.

Overseas Exchange Programme, Chinese Language, Culture And Society

• Chinese Language Intensive Course • Chinese Culture • Intercultural Communication • International Commerce and Trade

Honors Diploma University

Ca’ Foscari International College is an honours university college funded by the Italian Ministry of Education, Universities and Research.

[L11] Bachelor'S Degree, Languages, Cultures And Societies Of Asia And Mediterranean Africa - 110/110

• Chinese Language and Culture • English • Chinese History • Chinese Philosophy • Economics • International Commerce and Trade