Linda Blinks Email & Phone Number

Chicago, Il

Responsible for global business system applications.- Create inventory of software, business area and use cases for global decentralized business units- Support new business system needs with either existing solutions or market options- Created systematic approach to software acquisition based on business needs and use cases- Incorporate business case accountability into success criteria and implementation metrics

Chicago, Il

Provided program management and damage control to troubled and delayed Phase 1 of ERP implementation of Infor/Syteline9• Provided guidance for planning and WBS• Implemented governance and processes for managing and tracking project status• Organized and established process to track APAR’s, modifications, and customizations• Established process for Enhancement Requests and Change management• Established Sharepoint Program/project structure for documentation and communicationsProvided Project Management mentoring (focusing on Project Planning) for Phase 2 and 3 of ERP implementation of Infor/Syteline9 Administered LiquidPlanner to support over 100 IT Team member’s project planning and tracking• Provided structure and rolled out processes to capture tracking consistently• Provided guidance/mentoring on use and best practices for project and time tracking• Created dashboards and analytic KPI’s for CIO review and decision-making

Tinley Park, Il

Lead strategic programs to transform the business unit from product-based to solution-based model with a focus on the direct end customer experience.- Process development - software maintenance and support (25% increase in revenue), solution engagement model (reduce close time by 10%), and financial reporting (revenue and margin focus).- Process improvement - re-design Oracle quoting/order process using Lean and Kaizen principles.- Acquisition and integration programs - customer focused business processes (increased revenue by $15 M annually) and end-of-life program management.

Chicago, Il

Managed MES program to provide visualization into processes and operations at a Copper mine, led team to provide OEE for facilities at a major machine and engine manufacturer, and led team to provide KPI visualization for a major crane manufacturer.

Alpharetta, Ga

Responsible for 6 direct reports’ career development and overall functional management.Created and rolled out process to allocate resources to all projects within Professional Services group including 5 project managers and 15 employee resources and contractors.Identify, qualify, and engage technical sub-contractor resources. Increased qualified sub-contractor resources by 35% in 2009.Successfully completed (with long-term maintenance agreements) to two troubled projects threatening legal action.Generated largest services sale in 2006 by identifying $300K in additional revenue through scope control and exceeding expectations for gas pipeline automation project.Developed the Discovery Services Manufacturing Execution System (MES) offering. Developed process and templates for sales and services delivery. Worked with sales to qualify, close, and execute 5 opportunities that generated over $1M in revenue.Initiated and supported new Professional Services accounting process. Included time, expense, invoicing, and revenue recognition components. Generated processes for Professional Services, Finance, and ManagementCreated and provided engineer sales training via lunch and learn sessions.

Atlanta, Ga

Developed professional services processes and methodologies.Responsible for North American services: sales support, proposal generation, resourcing, planning, delivery, transition, and overall project management.Initiated billing and collections for professional services and product training worldwide.Managed project for financial services company consisting of automating controls for customer statements and 1099 reporting resulting in $12M in reduced charges and fees and reduced statement reruns by 35%Managed project for financial services company consisting of integrity solutions for mergers and acquisitions resulting in 10% reduced float, 50% reduced manual validation and improved proactive customer service.

Naperville, Il

Pre-Sales: Technical member of three-person sales team responsible for acquiring and maintaining customer revenue in the southeastern financial services market sector. Supported 3 new customer sales totaling over $2.5M revenue.Account Manager: Retained maintenance revenue of over $500K for 24 southeastern customers by ensuring customer satisfaction and value recognition through on-site support and training.Implementation Consultant - Implemented new product features and complex solutions at customer sites.

Master Of Business Administration (M.B.A.), Computer Science

Bachelor Of Science (B.Sc.), Bs - Computer Science, Bs - Management, Minor In Psychology