Linda Case Email & Phone Number

Saint Paul, Mn, Us

Plymouth, Minnesota, United States

Coordinated dispatch and service order management for 11 regional offices, acting as a key liaison between RowCal and HOA management, as well as the local project managers. Assigned field service technicians to assess incidents, perform necessary work, or provide accurate quotes. Trained new employees and provided critical support during high-demand incidents, showcasing flexibility and strong internal/external customer relations.

Minneapolis, Minnesota, United States

Administrative Assistant role for wholesale hockey equipment company included report generation and data management using Quickbooks as well as providing support to field sales representatives. Customer service included processing phone orders, directing calls and resolving service or product issues. Note: Position eliminated, company declared bankruptcy.

Minneapolis, Minnesota, United States

Via ProStaff, Minneapolis, MN - Long-term contract work for a real estate / property management company. Responsible for company accounts payable and receivables, bookkeeping, dispatch coordination of facilities management staff, and customer service as needed.

Plymouth, Minnesota, United States

Via ProStaff, Minneapolis, MN - Long-term contract work for a professional photography equipment company. Provided support with data and system migration from a legacy DOS system to a cloud-based ERP system. Provided employee training and onboarding to the new system, utilized technical writing skill to craft the system user manual and documented processes. Provided customer service support as needed during the transition.

Burnsville, Minnesota, United States

Behavioral analysis service that assists in the hiring process to identify candidates, as well as provide guidance for developing staff and leaders, increasing communication and emotional intelligence in the workplace. Utilized DiSC and Watermark certifications to increase individual and team productivity through simple interaction tools creating a blueprint for success.

Golden Valley, Minnesota

• Develop order management process that improved the tracking of mixed inventory SKUs, improving data accuracy by 95% and resulting in significant improvement in production planning and forecasting accuracy.>> The new process enabled access to multiple pricing scenarios for the sales team that resulted in increased velocity of offers into trade database by 60%, ensuring customer buying commitments. >> Reduced time for processing volume requests by 50% substantially diminishing over-production. >> Identified and captured acceptance criteria from testing through implementation.• Provided project management for functional and timeline requirements assuring adherence to deadlines; cross-collaborated with project owners, team members and sales team. • Lead the collaborative creation of an on-boarding resource for new sales planners that reduced training and ramp-up time by 50%.

Plymouth, Minnesota

• Developed flexible data collection and analysis methods to support future planning and promotion by combining data from AC Nielsen, SAP and external client sources. • Collaborated with external customers to obtain data; produced fast, accurate, flexible-formatted data fully integrated with internal BI systems.

Minnetonka, Minnesota

• Provided data to substantiate order recommendations on upsell of multiple products. • Provided AC Nielsen sales data support for monthly, quarterly and annual business reviews, including SKU rationalizations for multiple national grocery store chains.

Eden Prairie, Minnesota

• Prior to acquisition by General Mills, this was for Pillsbury Corporation.• Maintained local area network for field sales office, installed computers, printers, and peripherals. • Provided Microsoft Office help desk assistance, troubleshooting computer hardware and software issues.• Supported Logistics Managers with presentations, data collection and analysis of delivery efficiency.• Produced training materials for Microsoft Office Suite and led employee skills training that resulted in higher employee utilization and proficiency.

Eden Prairie, Minnesota

• Created presentations for sales team to market private label brand of fresh produce. • Conducted data pulls and business analysis to support client presentations.• Assisted in the design of business logo for new logistics overnight delivery division – mocked up business cards for early sales calls. • Collaborated with IT to test out new databases and reporting options.

Ged, General Studies

Activities and Societies: Hornettes Danceline, Track, Choir Board, Spanish Club

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 4.0

Progressed two-thirds through a Bachelor’s degree in Business Administration before pausing in 2009 due to elder care responsibilities..