Linda Castaño Email & Phone Number

Colombia

Estados Unidos

Estados Unidos

Medellín, Antioquia, Colombia

Analytical, mathematical and statistical modeling, analysis, design, programming and testing

Colombia

Sales and marketing strategist, lead generation specialist, content marketing creator, social media manager. https://www.upwork.com/o/profiles/users/~01c7dfa81bd028b53f/?s=1110580749500141568

-Business plan development and strategy for multiple product line markets that ensures attainment of company international sales goals and profitability.-Prepare action plans by individuals as well as by team for an effective search for international sales leads and prospects.-Initiate and coordinate development of an action plan to penetrate international markets.-Provide timely feedback to senior management regarding international sales performance.-Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margins.-Maintain accurate records of all international pricing, sales and activity reports.-Create and conducts proposal presentations to dealers, customers, internal staff.-Control expenses to meet budget guidelines.-Build a solid direct and dealer international sales pipeline and develop opportunities -Lead and Coordinate all international shipping, distribution, and delivery with Supply Chain group.-Coordinate all international sales efforts with our subsidiaries and agents. Manages and directs a sales force to achieve global sales and profit goals

Medellín, Antioquia, Colombia

Gather and transform data into information that can be utilized to make business decisions and actions.Develop DatabasesIdentify TrendsPrioritize Business Goals

Medellin

• Understand and manage the entire sales process• Follow-up on the business development processes of the BDR and BDA• Design of quality policies and procedures for sales processes • Analyze sales process data to identify areas for improvement within the quality process• Identify training needs and inform the training leader• Implement quality assurance standards for Sales as a Service process.• Listen to calls in real time and provide feedback to each responsible party.• Alert the team about identified fault behaviors.• Evaluation of the proper implementation and monitoring of the established quality standards.• Perform calibration sessions with the equipment• Document internal audits and other quality assurance activities.• Build and compile statistical quality data.• Evaluate audit results and implement appropriate corrective actions.• Provide detailed reports of the findings to the executive team.• Help in the definition of new sales projects.• Meet the requirements of the business units or users.• Document technical and business requirements.• Verify that project deliverables meet the requirements.• Proof of solutions to validate objectives

Medellin

• Conduct quality monitoring on emails that supports Fitbit customer service.• Provide coaching and feedback based on the observations• Supply meaningful, trended behavioral observations to assist operations in continually advancing results• Responsible for proposing methods and policies concerning quality for call center improvement.• Evaluate, document and analyze emails to identify employee performance, operation trends and to determine customer satisfaction levels• Actively participate in calibration sessions with the client•Schedule and lead a sync-up meeting with operations supervisor and the Customer Service Satisfaction Analyst to share quality scores and talk in-deep about the action plan for the team.• Communicate with operation supervisors regarding employee's performance• Act as an expert in the line of business assigned• Send a weekly report with the quality scores for the team assigned that includes an action plan to attack weaknesses, as well as an end of the month report.•Responsible for team’s KPIs (Key Performance Indicators).

-Customer Support for Fitbit US, AU, UK, NZ. -Be a subject matter expert for Fitbits fitness tracker products, including the hardware, firmware, and interactive features-Work directly with product and partner teams to influence and support development of new and existing products from the perspective of the customer-Provide guidance to product owners, marketing teams, and executives regarding how customers will react and how the business will be impacted by the design of a given product or featureWork with the Fitbit Field Testing team to understand user feedback in order to anticipate customer questions and concerns.-Work with the Customer Support, Community, and Social Support teams to triage and escalate customer-facing issues, develop communication plans for product launches, and influence product development based on feature requests from the user base-Manage prioritization and resolution of customer-facing issues with cross-functional partner teams based on judgment and expertise, including filing detailed bug reports and identifying potential stakeholders across multiple partner teams-Manage scheduled reporting of customer issue trends and insights to product teams and leadership, including analysis and guidance for decision-makers-Maintain documentation of current and emerging issues for customer support agents, including handling process and proper troubleshooting, and communicate updates about the resolution of these issues to customer support agents via the proper channels-Contribute to contact center staffing plans and forecasting

Medellin

-Build and Maintain Analytical Models-Analyze Consumer Demographics, Preferences, Needs, and Buying Habits-Analyze Data to Draw Both Qualitative and Quantitative Conclusions-Convert Findings Into Written Reports-Design Research Methodology-Devise and Evaluate Methods for Collecting Data (Surveys, Questionnaires, Opinion Polls)-Forecast Future Product and Buying Trends-Gather Consumer, Competitor, and Market Condition Data-Help Determine Potential Markets, Product Demand, and Pricing-Maintain and Improve Reports to Answer Business Questions-Prepare and Present Results to Management and Clients-Present Research into Concise and Actionable Recommendations-Provide Actionable Research Results to Inform Key Business Decisions-Understand Data from Dimensional Models -Use Statistical Software to Analyze Data

Medellín, Colombia

Total cost of ownership Model design and Cost structure of suppliers for the EPM supply chain department according to the 2014 budget. (TCO) is an analysis meant to uncover all the lifetime costs that follow from owning certain kinds of assets. As a result, TCO is sometimes called life cycle cost analysis.Asset ownership brings purchase costs, of course, but ownership also brings costs due to installing, deploying, using, upgrading, and maintaining the same assets. These after-purchase costs can be substantial. Consequently, for many kinds of assets, TCO analysis finds a very large difference between purchase price and total life cycle costs. And, the difference can be especially large when ownership covers a long time period. As a result, TCO analysis sends a very strong message to corporate buyers, capital review groups, and asset managers:Consider TCO instead of purchase price when making purchase decisions!

Medellin

Facturación, pago de nómina, manejo de Cartera, borradores contables, manejo y pago de facturas de proveedores.

Economista, Económicas

Associate'S Degree, Data Modeling/Warehousing And Database Administration

Especialización En Analítica, Data Processing And Data Processing Technology/Technician

Certified Tech Developer, Computer Software Engineering

Especialista En Inteligencia Artificial