A highly qualified ICT professional with 11 years’ experience specialising in teaching Microsoft Office Software Applications to adults in Further Education. Responsible for performance monitoring and quality assurance to meet the needs of both internal and external stakeholders, with a proven record in capturing and analysing data and implementing strategies to raise performance. Committed to Continuing Professional Development, having recently completed L5 Diploma Using Information Learning Technology in the Lifelong Learning Sector. Dedicated to empowering students to achieve their potential.