Linda Chan Email & Phone Number

Dallas, Texas, Us

Baltimore, Maryland, Us

b.well Connected is a series-C B2B2C health tech startup that enables digital transformations through a FHIR-native platform with longitudinal personal records, personalized insights, behavioral economics tactics, and a unified care access experience. • Created the company's product strategy based on business goals, market dynamics, and customer insights; defined KPIs to track business performance and identify opportunities.• Aligned cross-functional departments on product strategies while overseeing the end-to-end product development lifecycle of 5 product modules.• Expanded markets from employers and provider systems to payers and retail health. • Partnered with sales and marketing on go-to-market campaigns, market positioning, and product bundling and pricing structure.• Led the quarterly OKR planning and ensured a balanced R&D investment strategy among revenue growth opportunities, customer engagement and retention, infrastructure upgrades, and COGS reduction initiatives• Set budget and defined team structures to scale for organizational growth.

Sage Health offers a SaaS-based financial assistance software to hospitals to improve efficiency in benefits enrollment and engage underserved patients at scale. • Discovered viable business and product opportunities through rapid experimentation. Launched the company’s first product from concept (0-1) and demonstrated 2x performance improvement over existing market leaders by automating data collection, benefits application generation and submission, and application tracking. Landed the first 3 enterprise clients within the first year of MVP launch.• Implemented data-informed decision process and defined KPIs to measure feature success; improved financial office productivity by 30% and reduced hospitals’ delay in revenue recognition by 20%.

South Jordan, Utah, Us

The Care Management product suite at Health Catalyst aims to improve care manager efficiency and care program outcomes through a SaaS-based workflow application, population stratification tools with machine learning models, and analytics dashboards.• Headed the product vision, strategy, and roadmap for a suite of Care Management products. Sunset 4 existing products with poor product-market fit and launched a portfolio of 3 new products that better aligned with company core competencies and market needs. Doubled ARR within 1 year of launch and contributed to company IPO in 2019.• Established a customer-centric and outcome-focused culture; reduced customer churn rate from 50% to 0%. • Collaborated with sales and marketing on a go-to-market strategy, resulting in 300% increase in new client revenue within the initial 3 months of launch.

South Jordan, Utah, Us

Managed an application development platform and developed reusable authentication and authorization microservices that reduced internal development costs by 15% and sped up time to market bu 10%.

Headed product vision and market validation of an AR powered imaging company. Performed market research, ROI analyses, value proposition validation, and MVP definition. Acquired by Petal Surgical.

Durham, North Carolina, Us

Privis Health offers a SaaS-based population health management platform that enables Accountable Care Organizations to effectively manage their populations with improved outcomes through analytics, evidence-based guidelines, and a care coordination tool. • Successfully launched key competitive features that expanded to a new upmarket segment and doubled the installed customer base and revenue.• Launched a new reporting offering that increased company revenue by 15%.

Nashville, Tn, Us

Relay Health provides health information exchange solutions that enable healthcare organizations to securely exchange information such as ADT, CCD clinical records, HL7 lab results, and orders.• Responsible for the end-to-end project implementation of 200 customers with over $200m in revenue.• Developed standard interface components and applied Six Sigma process improvements that increased project delivery by 400% while decreasing time to revenue recognition by 25%.• Established quality metrics for deployments, and reduced the error rate from 6% to 1% • Grew a team from 7 to 16 and developed an onboarding curriculum that reduced new employee ramp-up time by 30%

Mountain View, Ca, Us

Managed the Health Information Exchange program at El Camino Hospital and expanded data exchange participants by 350%, including independent physician offices and regional skilled nursing facilities.

Marlton, Nj, Us

Built and developed an integration and technology assessment program. Responsible for vendor selection, project management, product installation and development, multi-year integration strategy, and customer support. Generated savings of $2M through technology consolidation and optimized ROI from solution partners.

Marlton, Nj, Us

Led the architectural design and implementation of medical device integration to IT systems.

Plymouth Meeting, Pennsylvania, Us

Evaluated medical products and provided technical consulting services to hospitals.

Executive Product Leadership Program

B.A.Sc, Biomedical-Electrical Engineering

M.S., Biomedical Engineering

Graduate Certificate, Biomedical Informatics