Linda Chevalier Email & Phone Number

Colorado Springs, Colorado Area

* Fulfill Planning Section Chief, Deputy Crisis Manager, Emergency Operations Center liaison roles in support of emergency events.Coordinate Crisis Management Team response, incident management and support.* Collaborate with external support agenices for preparedness and response activities.* Develop, maintain, exercise and implement plans and procedures to protect and continue critical business functions. Ensure plans adequately address the organization's requirements, established RTOs and regulatory requirements.* Develop project plans, estimates, specifications, flowcharts and schedules. Track, monitor, analyze and report status and forecasts. Identify, assess and recommend solutions to resolve issues that have the potential to delay the project objective deliverables.* Coordinate training in support of incident response, restoration and recovery across all levels of the organization.* Mentor, and informally lead, team members and partners.

Colorado Springs, Colorado Area

* Managed IS Help Desk team, problem management functions, recovery coordination, system security and quality assurance.* Interfaced with Application Support Specialists, Network Analysts, Server Administrators, Programmers, Data Center Operations, Telecommunications Specialists for support and problem resolution.* Established metrics report, management daily activity report and enhanced shift passdown.turnover report.* Maintained telecommunications, and hardware and software maintenance budgets of over $1.5 million.* Coordinated the establishment of process and policies to enhance quality assurance, Managed security standards and provisioning. Functioned as system administrator for accoutn access and updates.* Coordinated disaster recovery efforts to include Business Impact Analysis reviews, critical applications identifiication, backup philosophies, incident response and recovery planning.* Performed personnel management duties: staffing, evaluations, career development planning, mentoring, teamwork and corporate initiatives.

Manager, Colorado Springs Service Management Center (2000-2002)* Managed team of 25 second level operations support analysts. Ensured shift coverage, cross-training, and mentoring.* Provided vision and process to drive processing incidents to problem resolution and service restoration. (Average 96 issues/month across Unix, NT, Tru-64, Oracle, Sybase, and 33 LPAR'd MVS environments.)* Managed budget of approximately $750,000 to +/- 3%. Reported budget status and future spending plans to upper management.* Supported timely problem escalation to upport management and provided daily verbal briefings on prior day's activity and resolutions.* Performed personnel management duties: staffing, evaluations, career development planning and mentoring.Manager, Midrange Hardware Services (1999-2000)* Managed of team of 9, responsible for installation project management of midrange hardware into over 25 sites.* Managed and owned the onsite test lab to include environmentals, space planning, system backups, as well as removals and installations of equipment. * Assisted with the successful implemnetation of 200 midrange projects and 98 test lab project installations actoss 20,000 square feet. Provided project management guidance, defined and drove key performance indicatorswith a 99% success rate, and streamlined the installation process reducing time of delivery by 10%. Team Lead and Project Manager, Disaster Recovery Planning (1995-1999)* Led team of 6 project manager supporting all phases of disaster recovery planning -- facilities palnning and evacuations, data availability and recovery, and hot site vendor management.* Performed MCI's first remote offsite maninframe recovery.* Project managed the development of 22 recovery plans across 11 support organizations.Project Manager, Mainfame Standards Administrator (1993-1995)