Provide a great deal of assistance to Vertica customers and the WW Sales, Support, Renewals and Customer Success teams. • Main point of contact for all matters relating to customer issues within the Support Portalo Customer accesso Customer virtual tours/onboardingo Software license and usage questionso Customer downloading issueso Entitlements and Maintenance contracts• Helping to track license renewals for the Renewals team• Run daily reports on Customer Support cases for the Sales team in Salesforce• Maintain and send Welcome Letters to new customers• Help to maintain the “Bear Hug” database which contains all customer information and behavior • Tracking customer license usage – if close to 100% usage, alert Sales team of possible upsell• Special project needs from Customer Success Management

Supporting a Vice President and her staff of 125 by performing the daily functions of an Executive Assistant as well as completing special projects upon request.• Travel Arrangements, both domestic and international• Creating expense reports• Calendar maintenance• Setting up meetings, Webex/Virtual Rooms and conference calls, both internally and externally • Catered luncheons• I-9 processing• Companywide and departmental moral events and parties• Creating purchase orders• Creating new hire requisitions for full-time and contractual employees• Helping with the recruitment process• Candidate tracking• Setting up interviews• Setting up candidate travel• Ordering new hire equipment such as laptops, monitors, etc.• Providing guidance with the onboarding process to new hires• Ordering office supplies• Supporting the entire Engineering staff with daily needs• Helping the other Executive Assistants as needed

to the EVP of Marketing & GM, the Chief Brand Officer and the VP of Consumer Marketing & Co-founderSupporting 3 executives and their respective staff by performing the daily functions of an assistant as well as completing special projects upon requestTaken on the extra responsibilities of working with the Legal Department to process contracts for every departmentMaintaining confidentiality of the knowledge I acquireResponsible for scheduling both internal and external meetingsExtensive calendar maintenance for 3 very busy executivesInternational and domestic travel arrangements for the executivesCreating expense reports for the ExecutivesSetting up conference calls and WebEx meetingsResponsible for researching and putting a discount program in place for rental cars for business and personal useOrdering catered lunches for meetingsMaking sure the executives are on time for their meetings during the dayVarious other project as requested

Trained as a Voice Over artist.

Supporting 2 Senior Vice Presidents and their respective staff in the U.S. and in India by performing the daily functions of an assistant as well as completing special projects upon request. Maintaining confidentiality of the knowledge I acquireAssist the SVP of Corp Dev during the due diligence of acquisitionsResponsible for scheduling both internal and external meetingsExtensive calendar maintenance Email and Contact maintenanceRetrieve voice mails and transfer them to email for the SVP of Corp DevInternational and domestic travel arrangements for the executivesResponsible for tracking the R&D headcount budgetCreating and submitting purchase requests and have purchase orders created through ProcurementCreating expense reports for the ExecutivesSetting up conference calls and WebEx meetingsGeneral administrative support for the entire Engineering group of approximately 200 peopleOrdering catered lunches for meetingsOrdering snacks and drinks via Peapod weeklyKeep the office equipment maintained with toner and paperSchedule interviews for all Development candidatesCreate and maintain the 3rd floor seating map with constant changesMaintain the office supply closetLiaison between the U.S. Development team and the India Development team Various other project as requested

Support the Director of Operations and his staff of 55 including Software Architects, Managers and Software Engineers. Responsible for ensuring the confidentiality of client information is maintainedResponsible for scheduling meetingsOrder and set up catered food for all meetingsMake travel arrangements for employees traveling to customer sightsMaintain the timesheet database for all employeesMaintain the employee database with information including personal and businessOrder and maintain office suppliesSend daily Fed Ex packagesMaintain all office equipmentResponsible for controlling the confidential documentation that is sent to select customersPlan all employee events such as holiday parties, summer cookouts, etc.Coordinate all recruiting events such as Open Houses, interviews and Job FairsResponsible for all new hire set-upsFind office/cubicleSet-up orientation with Human Resources via video conferencingGive tour and introduce to all existing employeesHelp them with all new hire paperworkMotorola, Lexington facility Climate RepresentativeCompile weekly status reports from 9 managers and input into an Excel spreadsheetTrack and maintain personal time and vacation days for all 55 employeesTrack and maintain all charges on the Corporate American Express Procurement card.Place the bi-weekly orders for all coffee supplies, snacks, soda, water and juiceMeet and greet vendors, customers and visitors who come in to our facilityLiaison to the property management companyResponsible for fire safety plan and emergency procedure plan for our office

Support the Vice President and General Manager of the Acadia Application Integration Center along with his staff of 38 including Directors, Software Architects, Managers and Software Engineers.Responsible for ensuring the confidentiality of client information is maintainedMaintain the Calendar of the VP&GMResponsible for scheduling meetingsOrder and set up catered food for all meetingsMake travel arrangements for employees traveling to customer sightsMaintain expense reports of employees who have traveledMaintain the timesheet database for all employeesMake sure all timesheets are up-to-dateRun the month end reportCompile data and input it into an Excel spreadsheetResponsible for coordinating the in-house training sessionsResponsible for the facility’s petty cash ($1000.00) including monthly reconciliationResponsible for all customer purchase orders and tracking the equipment orderedResponsible for copying CDs and doing mass mailings of updated software to all customersMaintain the employee database with information including personal and businessOrder and maintain office suppliesMaintain all office equipmentSend daily Fed Ex packagesResponsible for controlling the confidential documentation that is sent to select customersLiaison between Spyglass and OpenTV for the Lexington facility during the mergePlan all employee events such as holiday parties, summer cookouts, etc.Coordinate all recruiting events such as Open Houses, interviews and Job FairsResponsible for all new hire set-upsFind office/cubicleSet-up orientation with Human Resources via video conferencingGive tour and introduce to all existing employeesHelp them with all new hire paperwork

Responsible for all staff coordination, administrative and secretarial activities necessary to support the Communications Division staff consisting of 50 people, which report to the Vice President of Customer Contact Solutions, Communications Division.Responsible for ensuring the confidentiality of client information is maintainedProvided daily support for the VP of Customer Contact SolutionsProvided daily support for Communications staff: training events, travel, etc.Updated the Global Availability System for the NE Communications DivisionProvided support for recruiting eventsPlanned and scheduled interviews for Communications Division positionsResponsible for new hires: extended offers, employee agreements, office set-up, first day agenda, etc.Responsible for planning and scheduling division/group meetings on and off-siteActed as liaison to all off-site staff members: housing, payroll/tax differentials, equipment, etc.Made travel arrangements when necessaryCollected monthly time sheets and expense reportsOn an average of 1-2 days per week, go onsite at a client and support the Logica Project Manager as a billable Admin. Some tasks included:Meeting and working with vendors to furnish the new System Integration Test LabHelping with the purchase of test equipment for the LabHelping sort resumes and conduct phone screens for candidates applying for positions in the Lab

Assist with the coordination of Human Resources Administrative requests including; facilities, safety and security. Responsible for the coordination of outside vendors, company events and training. Managed expense reporting system for 300 peopleProvided support during recruiting eventsCoordinated service award programScheduled safety security trainingMaintained corporate credit cardsResponsible for temporary employeesCoordinated employee relation events (holiday party, summer cookout, etc.)Responsible for employee over-time for payrollControlled security for the buildingMaintained confidential company records

Assisted with implementation of Autoclear Cash Application SystemMonthly reconciliation of Accounts Receivable recordsApproved and audited invoices prior to entering into systemMaintained vendor accountsProcessed and maintained freight payment systemInterfaced with public auditors at year end, worked independently to resolve problems and/or questions raised