Consultant, Trainer, and a COO's best friend; I help leaders grow businesses where profit and process go hand-in-hand with people, planet, and purpose.I work with COO’s, CEO’s, and other leaders who want an effective and efficient work environment, without giving up their human values. My specialty lies with operational and digital transformations within service-based companies, where success often depends on the knowledge, skills, and capabilities of people.I help with:-… Show more Consultant, Trainer, and a COO's best friend; I help leaders grow businesses where profit and process go hand-in-hand with people, planet, and purpose.I work with COO’s, CEO’s, and other leaders who want an effective and efficient work environment, without giving up their human values. My specialty lies with operational and digital transformations within service-based companies, where success often depends on the knowledge, skills, and capabilities of people.I help with:- Vision, strategy, and (strategic, tactical, and operational) goal definition- Creation of plans of approach to achieve these goals- Implementation of operational excellence to achieve results (a.o. lower costs and higher quality) while still fitting company culture- Facilitation of program and projects to ensure long-lasting and sustainable results- Train employees for skills, mindset, and immediate result Show less

Through metaphysical fiction, impressionist photography, and philosophical yet practical non-fiction I reflect on and help others with self-discovery and finding meaning amidst the absurdity of life. I do so by exploring and continuously balancing the fascinating interplay between light and dark, head and heart, and male and female. My magical realism novel CONTRAST tells the story of a man who in death has to face what he couldn't in life and has been described as: “A profound… Show more Through metaphysical fiction, impressionist photography, and philosophical yet practical non-fiction I reflect on and help others with self-discovery and finding meaning amidst the absurdity of life. I do so by exploring and continuously balancing the fascinating interplay between light and dark, head and heart, and male and female. My magical realism novel CONTRAST tells the story of a man who in death has to face what he couldn't in life and has been described as: “A profound exploration of humanity, the meaning of life, and the possibilities that lie beyond death's veil.”Find out more: www.lindacoussement.com or contact me at: linda@lindacoussement.com Show less

Been begeleidt klanten bij de implementatie van veranderingsprocessen en zorgen voor duurzame verandering door verder te kijken. Verder dan cijfers. Verder dan WHY, HOW en WHAT. Wij beginnen bij WE. Projects include:- (Lean) Process Improvement at Bose- Program Management and (Lean) Process Improvement at Facilitair Bedrijf Sanquin- Designing and implementing a new governance structure at Bloedbank Sanquin- Lean Optimization of the Quality Department at Brocacef

Future Admin is a program with dual goals across all administrative processes of Randstad Group Netherlands:1. Implementation of Operational Excellence2. Digital transformationLinda is part of program management and responsible for:- Defining vision, strategy, approach, and incremental implementation of Operational Excellence, process chains, and process governance across all Randstad value chains- Defining way of working given best practice methods (e.g. Lean) within an… Show more Future Admin is a program with dual goals across all administrative processes of Randstad Group Netherlands:1. Implementation of Operational Excellence2. Digital transformationLinda is part of program management and responsible for:- Defining vision, strategy, approach, and incremental implementation of Operational Excellence, process chains, and process governance across all Randstad value chains- Defining way of working given best practice methods (e.g. Lean) within an Agile IT environment- Leading an extensive team of process analysts and experts across several large digital transformation projects Show less

Laid the foundation of an operational and digital transformation program encompassing all administrative processes of Randstad Group Netherlands by:- Defining long-term vision and strategic approach- Designing future state processes and roles - Ensuring vision, processes, and roles are a true fit to organisation and culture- Ensuring commitment from key stakeholders to move forward

Noorderwind is a collective of experienced, enthusiastic, high-energy entrepreneurs that want to speed up innovations by using their business skills to build a sustainable tomorrow. We use our own co-innovation tools to shape a future we want to be part of.Projects include:- Teaching Business Model Planning and Change to young professionals in the public transport sector.

- Performed an elaborate As-Is Analysis in the Business Services department- Created a plan of approach with regards to the current points of pain, their root causes, and how to move forward- Created a new governance (performance management) model for the Business Services department, including the definition of a KPI Cascade, KPI Dashboard requirements, performance management meeting structure and agenda's, and a culture-specific way of working- Created the foundation for a… Show more - Performed an elaborate As-Is Analysis in the Business Services department- Created a plan of approach with regards to the current points of pain, their root causes, and how to move forward- Created a new governance (performance management) model for the Business Services department, including the definition of a KPI Cascade, KPI Dashboard requirements, performance management meeting structure and agenda's, and a culture-specific way of working- Created the foundation for a Blueprint and the design principles with regards to the 'Bold Move/Connect' Program Show less

In cooperation with Been Management Consulting.- Performed an elaborate As-Is Analysis in the Quality department- Created a plan of approach with regards to the current points of pain, their root causes, and how to move forward- Facilitated the improvement of several key processes- Created and implemented a new governance (performance management) model for the Quality department, including the definition of a KPI Cascade, KPI Dashboard requirements, performance management… Show more In cooperation with Been Management Consulting.- Performed an elaborate As-Is Analysis in the Quality department- Created a plan of approach with regards to the current points of pain, their root causes, and how to move forward- Facilitated the improvement of several key processes- Created and implemented a new governance (performance management) model for the Quality department, including the definition of a KPI Cascade, KPI Dashboard requirements, performance management meeting structure and agenda's, and a culture-specific way of working Show less

In cooperation with Been Management Consulting.- Performed an elaborate As-Is Analysis in the Operations department with regards to Performance Management- Created a plan of approach with regards to the current points of pain, their root causes, and how to move forward- Created and implemented a new governance (performance management) model for the Operations department, including the definition of a KPI Cascade, KPI Dashboard requirements, performance management meeting… Show more In cooperation with Been Management Consulting.- Performed an elaborate As-Is Analysis in the Operations department with regards to Performance Management- Created a plan of approach with regards to the current points of pain, their root causes, and how to move forward- Created and implemented a new governance (performance management) model for the Operations department, including the definition of a KPI Cascade, KPI Dashboard requirements, performance management meeting structure and agenda's, and a culture-specific way of working Show less

In cooperation with Been Management Consulting.- Performed an elaborate As-Is Analysis in the Facilities department with regards to points of pain and their root causes.- Created a plan of approach on how to move forward given the current situation and while aligning improvements with the long-term vision of the department and company- Facilitated various improvement projects including several 'Quick Wins'- Created and implemented a new governance (performance management)… Show more In cooperation with Been Management Consulting.- Performed an elaborate As-Is Analysis in the Facilities department with regards to points of pain and their root causes.- Created a plan of approach on how to move forward given the current situation and while aligning improvements with the long-term vision of the department and company- Facilitated various improvement projects including several 'Quick Wins'- Created and implemented a new governance (performance management) model for the Facilities department, including the definition of a KPI Cascade, KPI Dashboard requirements, performance management meeting structure and agenda's, and a culture-specific way of working Show less

Facilitated the improvement of the Sales Forecasting process in cooperation with Been Management Consulting.

Responsible for solid business change and governance during a business process redesign program at KPN.Main deliverables:- Defining and implementing the business change approach- Responsible for complete As Is analysis and To Be design of all process governance elements across 3 large departments

Cohere Energy Solutions is a startup company in the e-mobility industry. We believe in and work towards a 100% zero emission mobility future.We partner in the realization of charging infrastructure there where the customer needs them plus develop and facilitate systems, infrastructure and processes to charge electric vehicles with locally charged energy.

Responsible for the introduction and thorough implementation of Lean throughout various departments at TKFMain deliverables:- Development and implementation of project management throughout the TKF operational department- Development and training of various Lean, Project Management and Stakeholder Management trainings to various levels in the organisation- Implementation of Lean in the Sales and Research & Development departments. This includes the introduction and coaching… Show more Responsible for the introduction and thorough implementation of Lean throughout various departments at TKFMain deliverables:- Development and implementation of project management throughout the TKF operational department- Development and training of various Lean, Project Management and Stakeholder Management trainings to various levels in the organisation- Implementation of Lean in the Sales and Research & Development departments. This includes the introduction and coaching of Lean Daily Management (KPI's) as well as facilitating and coaching Kaizen projects. Show less

Responsible for implementing and sustaining Lean Continuous Improvement and Quality Management throughout the Essent Customer Contact Centre (1000 employees)Main deliverables: - Cost savings of €25M in 8 months with the implementation of Kaizen and Performance Dialogue methodologies and execution of relevant projects together with McKinsey & Co- Envisioning, creating and implementing a knowledge management platform and portal for the entire department- Training and coaching… Show more Responsible for implementing and sustaining Lean Continuous Improvement and Quality Management throughout the Essent Customer Contact Centre (1000 employees)Main deliverables: - Cost savings of €25M in 8 months with the implementation of Kaizen and Performance Dialogue methodologies and execution of relevant projects together with McKinsey & Co- Envisioning, creating and implementing a knowledge management platform and portal for the entire department- Training and coaching the Support department (70 employees) in practical application of Lean methodologies, Project and Change Management- Envisioning, creating and implementing a Quality Management system to ensure Quality Control and Assurance Show less

- Responsible for program management, the implementation of Business Process Management and Lean, and the facilitation of accompanying organisational change at the Atos Origin HR Shared Services department (100 employees). - Responsible for design and implementation of Processes and Governance & Control as part of a large digital and organisational transformation program in the Network department of Ziggo. - Lean Six Sigma and Change Management training for Schering-Plough-… Show more - Responsible for program management, the implementation of Business Process Management and Lean, and the facilitation of accompanying organisational change at the Atos Origin HR Shared Services department (100 employees). - Responsible for design and implementation of Processes and Governance & Control as part of a large digital and organisational transformation program in the Network department of Ziggo. - Lean Six Sigma and Change Management training for Schering-Plough- Optimizing the Number Porting process according to Business Process Management principles at T-Mobile Netherlands- Training Lean Six Sigma Green Belts for Atos Consulting, Atos Origin and ‘De Twentsche Kabelfabriek’- Rationalisation of Billing streets and advising for the All IP programme at KPN Netherlands- Implementing Business Process Management at Sympac - Auditing process implementation and project management at Celtel Democratic Republic of Congo- Optimisation of the purchasing process at Schiphol Telematics- PMO within the 'All IP' program at KPN Netherlands Show less