Linda Kaplan Email & Phone Number

Muskego, Wisconsin, United States

Oversee and monitor 4 company branches to ensure that each office is run according to policies and procedures set forth by company including hiring, training, auditing, monitoring, motivating admin in the skillsets of customer service, sales, phone etiquette, data entry and organization. Completion of corporate paperwork and reporting statistics.

East Troy, Wi

Supervised day to day operations, including fuel sales, inventory control, and store maintenance, staff recruitment as well as staff training and development.Customer Service manager- Implemented customer service standards to ensure a pleasant shopping experience for all customers.Managed all matters relating to employees including interviewing, hiring, training, coaching and performance.Planned and prepared work schedules within given budgets and coordinated daily assignments to staff.Completed all daily cashier audits, cash, ATM, lottery, safe and arcade balancing and stock replenishment.Completed daily bookkeeping and balancing in SSCS software.Conducted all store merchandise ordering, supply ordering, receiving and invoice verification, and followed up on any invoice discrepancies. Entered and balanced all invoices into SSCS software.Conducted monthly department inventories and managed related issues.Merchandised store to optimize space and ensure that store planograms were up to date.Updated price tags and signage as needed and verified that all merchandise was within freshness code dates.Marketing Manager-Coordinated all in store marketing and advertising activities including social media.Ensured that all surveillance equipment was in good order, maintained as needed. Updated all store alarm and key codes as needed. Reviewed surveillance tapes as needed. Reported incidents to local authorities as needed.Carried food safety manager certification for the store and implemented all food safety protocols.Carried class A/B UST certification for the store and conducted daily/weekly underground storage tank and pump inspections and records. Completed maintenance and repairs as needed.Facilities Manager-responsible for all facilities maintenance and upkeep.Maintained all POS register systems and computer systems and troubleshot all issues.

East Troy, Wi

Operational Management: Oversaw daily operations of the convenience store, gas station and gift shop, ensuring efficient inventory control, staffing and compliance with safety and industry regulations.Implemented pricing strategies, vendor negotiations, and cost controls.Team Leadership: Recruited, trained, and led a staff of 18 employees, fostering a customer-focused environment and employee retention.Responsible for all category management and negotiated all vendor contracts.Responsible for all product pricing, price scheduling and updates to price book and shelf tags.Oversaw all accounts payable and accounts receivable activity. Prepared and managed budgets and analyzed financial performance.Coordinated all risk management services.Coordinated all facilities management including acquiring bids for services and follow up.Oversaw all relations with building tenant (McDonald's restaurant).Initiated all company marketing and advertising activities including social media. Implemented all Shell required marketing campaigns.Administration of all 401K and benefits programs.Participated in community service opportunities and PR events.Participated in industry related trade associations (WPMCA/NACS) and events, including serving on boards, committees and attending legislative events.

Supervised day to day operations, including fuel sales, inventory control, and store maintenance, ensuring smooth and efficient service.Managed a team of 10+ employees, handling training, scheduling and performance evaluations to ensure high staff productivity and low turnover.Managed cash handling, reconciliations, and daily sales reports, ensuring accurate accounting.Conducted regular audits and staff training to maintain a safe environment for employees and customers.Coordinated regular maintenance of fuel pumps, store equipment, and property, reducing downtime and ensuring operational efficiency.

Brookfield, Wisconsin, United States

Managed day to day operations of a one hour photo lab and camera store.Duties included hiring, training, and evaluating employees.Maintenance of film developing equipment and photographic production for a one hour photo lab and photo services for 2 additional stores.Camera and photographic equipment related sales to the direct consumer.

Bs, School Of Education

Associate In Applied Science, Visual Communications