Linda Duckworth Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga

Medicare Certified - Levels 1, 2 and 3.• Manage RFPs for Medicare & Retiree Benefits.• Guide the internal proposal team including the underwriters, writing development managers, and network analysts to provide a complete and accurate response.• Work as an advocate of sales representatives to strategically respond to questionnaires and network requests, and provide sales collateral to provide an accurate and strategic response.• Meet non-negotiable deadlines.• Edit responses to questionnaires for strategy and accuracy.• Work directly with customers and brokers to tailor specific responses and offer follow-up information.

Promoted to lead the Account Management of this distribution division within UnitedHealthcare in 2015. The segment is designed to leverage private equity ownership into the healthcare purchasing process and patterns of their owned portfolio companies. Responsibilities also include assisting with direct new business sales, sourcing private equity prospects directly and through private equity focused distributors. Built innovative healthcare purchasing models for private equity firms, these strategies enabled distributors and customers to optimize their purchasing of the state of the art consumer engagement resources throughout their portfolio. Lead’s a multi-layered internal and external matrix delivering a differentiated value story to each customer, including establishing a coordinated account management infrastructure to service this business. Developed an auditing and reporting structure detailing the performance of the plan to align to the private equity firm goals. Conducted cross-functional management for initial and follow-up contact on all in-force business along with all potential new business sales. Managed the customer database (Sales Force) as a super user, product updates, and upgrades. Functioned in a project-management role. Accomplished a 98% retention rate on the existing book of business.

Develop and implement sales plans for the central region and the southeast regions. Managing all phases of the sales cycle-from prospecting, responding to all request for proposals to close and follow-up support. Represent a full line of insurance and financial products, serving as a liaison for all internal and external parties, Responsible for supporting all sales activities along with training sales support staff, The Sales Vice Presidents that I supported exceeded all sales goals year over year. Participated in several Senior Management projects across the organization.

United States

Owns the articulation of the value proposition, key themes, market position and overall strategy within proposalsGathers the necessary information to write a compelling story in simple termsConveys complex thoughts, both written and oral in a clear, concise way that is tailored to the audienceWorks in a highly matrixed environment and collaborate with sister proposal units to reflect one core value story and integrated processAssumes a lead role in managing relationships with SMEs and other business partners to proactively ensure the quality and accuracy of the content on an ongoing basisInterfaces with SMEs at every level of the organization as part of the content review, and ad hoc RFP question processCreates new proposal documents as required to support evolving business and electronic proposal strategy changesMaintains a high level of expertise and depth of knowledge on assigned topics and categories,Medicare Advantage Network, Legal, HIPAA, CMS Compliance.

Managed 3000+ employee group benefits, daily contact with fifty insurance companies, follow through on all aspects of customer management, direct support to customers, conducted employer / employee meetings, contact issues and legislative updates.