Linda Elawar Email & Phone Number

Butler, Pa, Us

AIPMM© Certified Master Instructor ​working with Gray Global Consulting LLC on projects in the USA & MENA regionAIPMM© Certified TrainerAIPMM© Certified Product ManagerAIPMM© Certified Product Marketing ManagerAIPMM© Certified Innovation Leader

ORGANIZATIONAL, CHANGE & TRANSFORMATION MANAGEMENT• AEC - Electronics & Defense Manufacturer • Global Communication Services Company• Industrial Manufacturer Expansion • JASCO - Large ICT Group • Leading Telecom Organization PROGRAM MANAGEMENT, TRAINING & COACHINGBusiness Model Canvas workshops & webinars for:• Tatawwar Business Model Canvas & Innovation Design Thinking • TIP Healthcare Awards • MBC Hope Program • Cartier’s Women Initiative Awards• ENTALIQ with Airbus Entrepreneur Innovation Program • BALLESH Entrepreneurship Initiative - Boubyan Bank • HADAFI Women Entrepreneurship Program Managed corporate engagement, programs & delivered soft skills training for:• Intel Challenge ME (MENA) Project management, coaching, training development & delivery• Corporate engagement program management, development, training & coaching - Global NGO• Khalifa Fund Entrepreneurship Program Content Development & Training Delivery • Program management, learning development & management - Financial Institution • Potential SME Evolution Program - Content Development & Delivery • Entrepreneurship learning and development for defining Business Models and Value Propositions• Women Entrepreneurs Training and Development for NGOs • Delegation skills training delivery - Utilities• Assertiveness skills training delivery• Interpersonal & communication skills Training - UtilitiesPRODUCT MANAGEMENTManaged programs, products, and projects through their complete lifecycle for:• Contact center telephony products• Enterprise hosting and data center services• Human capital management solutionsPROCESSES & TOOLS• ISO Certifications 9001, 14001:2015 & 45001• CRM business requirements & corporate performance discovery, analysis, & recommendations of best practices solutions, structures, workflows, processes and corporate performance tools

Dubai, Dubai, Ae

Engaged in strategic consulting initiatives as part of the:- Entrepreneur Development Programs- Small & Medium Enterprises Evolution Program (SMEEP)- Learning Programs: Development & Delivery (MENA Region)- Content Development for various programs & clients

Consulting engagements for various clients and industries: Telecommunications, Manufacturing, Industrial, & Financial in the areas of:- Human Capital Management- Organizational Development & Effectiveness- Change Management- Corporate Governance & Performance- Processes, Tools & Solutions

San Bruno, California, Us

Worked closely with NavLink CEO on strategic corporate projects and initiatives.

San Bruno, California, Us

Focused on recruiting, developing and retaining employees, as well as setting up NavLink's talent management framework and policies in support of the company's growth.- In charge of Human Capital and Talent Management for all NavLink groups and employees- Ensuring adequate sourcing and hiring processes and procedures- Strategizing with managers and supervisors to enhance staff development initiatives - Conducting comprehensive assessments to identify skills and competencies within NavLink - Developing, implementing and executing on talent management strategies and processes to cover: Applicant Sourcing & Tracking, Performance Management, Learning Management, Career Development, Succession Planning, and Employee Engagement & Surveys - Providing strategic ideas and input at executive management meetings- Integrating leadership development initiatives with career paths- Developing and measuring success criteria to assess value impact to the business units- Developing competencies for key positions to identify gaps and establish measures to track talent development- Serving as the point person for employee relations and company-wide employee communications- Overseeing vendor relationships with HR outsourcing firms with respect to HR administration, benefits, and recruiting and with Customers with respect to talent and skills requirements- Ensuring talent management initiatives are tailored to all NavLink regional offices for maximum benefits- Assessing required talent management systems to support these initiatives- Aligning Compensation Administration, HR Policies and Practices, and HR Budgets

Morristown, New Jersey, Us

Product Management Voice Self Service Solutions- Product management of the complete product lifecycle from design through launch and maintenance- Managing two Self Service products including their budget and P&L following a Pragmatic Marketing approach- Ensuring that business cases, requirements and positioning statements were compliant with Avaya standards for price, product, place and promotion through presentations to executive leadership teams- Regular interaction with core teams to ensure global readiness within each of these divisions: Program Management, R&D, Operations, Services, Support, Finance, Supply Chain, Purchasing, Procurement, Sales (Direct and Indirect), and Marketing - Regular operations reviews to the executives ensure that product roadmap and revenue are communicated and approved- Managing a Customer Advisory Panel to effectively translate customer and market needs into product features and functionalities

San Bruno, California, Us

Product Development Management, Qatar Data Center (Managed Enterprise Solutions)- Product Marketing of Enterprise Hosting and Data Center Services- Marketing plans, marketing events, press releases, market analysis, and competitive research- Development of sales and marketing documents, tool kits and other collateral

Richardson, Tx, Us

Director, Product Management for Human Capital and Talent Management Solutions - Managing automated talent management solutions: Applicant Tracking, Employee Referral, Performance Management, Learning Management, Career Development and Succession Planning, Employee Surveys, Salary Management, and Vendor Management- Driving and coordinating product management initiatives and activities within the company - Working with Client Advisory Committees on launching enhancements, new features and products - Providing the sales team with product knowledge support and training

Customer Service Support Manager / Project Manager- Leadership and management of three units within Customer Service:- Research and Applications: new tools and applications- Development and Maintenance: development and adaptation of new acquired tools- Training Customer Service Representatives on new released products and services- Project Manager - Customer Relationship Management (CRM) Project Implementation- Evaluation, recommendation and procurement of Customer Relationship Management solutions- Preparation of the business specifications and test specifications documents for the CRM project- Implementation of the new CRM system in coordination with the IT division- Acted as a senior member for the following projects:- Corporate INTRANET project implementation- Internal Communication and Training and Apprenticeship at FTML- Human Resources Information System – Defining the competencies and evaluation criteria for the Customer Service Division staff-members within the PeopleSoft project in coordination with HR

Senior Applications Analyst (Computer Telephony and Interactive Voice Response Solutions)- Applications analysis and design of Computer Telephony Integration and Interactive Voice response solutions for various industries and platforms. Requirements gathering and preparation of functional and test specifications- Internal Auditor and lead analyst of the Quality Management Team working on the ISO certification at BRITE Voice SystemsMajor Telecommunications Projects- Southwestern Bell Mobile System, Dallas - Texas: Functional and test specifications for an IVR system to automate inquiries of account balances; rate plans; and features- Defense Finance and Accounting Service, Kansas City - Missouri: Functional and test specifications for an IVR system to allow Marines to inquire on allotments, direct deposits and other related information- Vista-United / World Disney World, Orlando - Florida: Functional and test specifications for an automated reservations systems at a Disney resort. - The Empire District Electric Company, Joplin - Missouri: Functional and test specifications for an IVR system to automate account balances inquiries for electric and water service- Mobile Telephone Network, Johannesburg - South Africa: Was part of the team that ensured the successful installation of the IVR applications and systems in addition to providing end-user training and on-site support

Birmingham, England, Gb

Consultant at NationsBank - Migration from IBM mainframe to RISC 6000 AIXDesign, implementation and support of applications to transfer data from the IBM mainframe to the IBM RISC 6000 workstations in order to enhance the performance and the flexibility of the mainframe users

Us

Software Engineer, Interactive Voice Response SystemsDesign implementation and support of IVR applications, database structures, and reports in a service bureau setting

Systems DevelopmentDesign coding and implementation of new and existing data processing software

Bs, Computer Science

Bs, Math