🤝Proactively managed client accounts, conducting Quarterly Business Reviews (QBRs) to uncover client pain points, provide actionable solutions, identify upsell opportunities, and drive customer retention and contract renewal rates.📈Consistently exceeded sales targets, achieving 115% of quota

💁🏽‍♀️ Founder of an online store selling high-quality Early Childhood Education curriculum materials, including printable and E-learning formats to accommodate different learning styles. 🆙 Achieved a 30% increase in sales compared to the previous year's quarter, with further growth projected.👩🏽‍💻Technology: Proficient in graphic design software including Canva, Adobe Suite, Google Suite, and Microsoft Suite to create engaging and visually appealing curriculum products.

📧 Respond to customer queries in a timely and accurate way via phone and email. 🔍 Troubleshoot technical issues with products or services. ⬆️ Escalate complex issues to higher-level support teams. ✍🏽 Create internal and external how to documents and FAQs🚫 Analyze and report product malfunctions. 👩🏽‍🏫 Identify customer needs and help customers use specific features. 🗣 Share feature requests and effective work arounds with team members. 📨 Inform customers about features and functionalities. 📤 Follow up with customers to ensure their technical issues were resolved. 💬 Gather customer feedback and share with Product, Sales, and Marketing teams.

• Developed and implemented custom curriculum program for 25 participants.• Created and delivered high impact presentations using multiple technology platforms, including Microsoft PowerPoint, Excel and Google Platforms.• Developed curriculum and various materials for diverse learners with specific learning needs, including learning disabilities and English as a second language.• Developed and implemented training strategies with corresponding curriculum to achieve organization’s goals. • Functioned as team lead within the department through presentation and coaching, face-to-face and virtually. • Documented various data points with extreme accuracy for strict compliance records. • Assisted in interviewing and onboarding staff. • Heavily contributed as a valuable team member in collaborations of curriculum development for department trainings.