Linda Kim Email & Phone Number

• Accurately reviewed and entered data from 500+ weekly work orders. • Meticulously identified and reported work order inaccuracies, and then proactively reached out to customers to resolve those shipment issues. • Quoted customer rates and audited charges to ensure correct invoices. • Responded to customer calls and emails promptly so as to better engage with them and secure their business. • Maintained high levels of communication even while working remotely and independently for 12+ months. • Wrote Standard Operating Procedure manuals, which management used to train new employees. • Trained employees in data entry procedures.

Glenview, Il

• Copyedited and proofread galleys to catch minute mistakes before publication.• Wrote and edited book reviews for annual poetry journal Pirene's Fountain.• Evaluated and reviewed manuscript submissions for literary contests.• Assisted with day-to-day operations of company in following areas: file management, IRS paperwork, staff invoices, customer service, author correspondence, shipping & handling, live events setup coordination, and creation of promotional material.• Streamlined a system to notify customers on order processing, printing status, shipping, payment options, and invoicing.

Elk Grove Village, Il

• Entered work orders daily and optimized data entry procedures across 5 trucking terminals (Chicago, Atlanta, Savannah, Memphis, Dallas). • Trained and supervised new employees in data entry procedures. • Aided customers daily with rate, availability, and billing issue inquiries by coordinating with other departments. • Closely worked with customer service to resolve any daily issues.

Glenview, Il

• Aided customers, cashiers, and warehouse stockers by processing merchandise and shelving or retrieving items. • Served customers and prepped food at the cafe during lunch rushes. • Prepped and packaged Deli and Bakery products for display. • Assisted the Bakery department for 5 months by safely operating bakery equipment and ensuring proper product preparation, packaging, presentation, rotation, and replenishment.

Chicago, Il

• Proofread, reviewed, and edited manuscripts of various documents for publication or internal use.• Quickly copyedited around 40 chapters of a 500-page manuscript.• Assumed leadership of other interns on editorial projects by organizing, coordinating, and delegating tasks while creating weekly goals and ensuring they were met.• Promoted then sold 25% of total book sales at public literary events.• Took initiative in meetings with clients by making editorial suggestions.

Galesburg, Il

• Conducted independent historical research and digitization projects.• Cataloged, shelved, and organized books according to Library of Congress standards.• Learned complex procedures for handling sensitive, fragile materials.• Fulfilled research requests of students, faculty, and community members by accurately searching archives and rare books collections.• Assisted with clerical and administrative duties including data entry, filing, photocopying, and document preparation.

Bachelor Of Arts (B.A.), Creative Writing, Graduate

Activities and Societies: • Submission and acceptance to campus publications, participation in creative writing competitions, involvement.

Education record

Activities and Societies: High School Newspaper