Linda Garton, Pmp Email & Phone Number

Tacoma, Washington, United States

Tacoma, Washington, United States

 Responsible for executing successful Program Increment planning events, align teams on vision and ensure the efficient flow of value to stakeholders.  Served as a coach to Scrum Masters in the department and remove impediments and manage risks at the program level.  Facilitated department level processes and execution as well as drive continuous improvement amongst our teams while performing as a servant leader.  Moved into a management position to oversee a Portfolio Management team to manage the portfolio for the department that meant being a bridge for our business stakeholders and executives.

Greater Seattle Area

 Coached and facilitated a team to transform from waterfall to the agile framework and served as a Scrum Master.  Advocated for, recruited and successfully formed a committee comprised of business product owners who assisted us in prioritizing our team’s backlog. This was in an effort to improve alignment and transparency to the team’s capacity allocation to the businesses’ highest priorities.  Implemented a modern application to integrate with a mission critical system that automated the delivery of document packets to external customers. The team accomplished the implementation of this system in a record four months using agile principles.  Tasked with guiding a newly formed Internet of Things (IOT) team to adopt agile practices that resulted in building out the cloud service architecture to expand our company’s new service offering

Seattle, Washington

Recruited to manage projects for a Central Reporting Data team that involves the development and maintenance of data models as well as an extract, transform, load (ETL) team.Provide leadership in the management structure to keep goals in focus, deliverables moving and helping to create an environment for the technical staff to excel.Managing one of the fastest growing data virtualization services for reporting called the Data Gateway that will apply an additional level of security and allow for more supportability.Led a strategic effort to develop a testing regression suite to improve quality assurance processes while implementing better controls to ensure data quality.Managed day to day operational aspects of projects and scope as well as communicating project status to stakeholders. I was on maternity leave from late August to mid December 2015.

Greater Seattle Area

Managed calendar, set agenda topics, secured meeting locations, acted as facilitator, as needed, for the Production Engineering program.Coordinated across diverse teams to ensure completion of action items. This included facilitating meetings to get the correct disciplines involved to accomplish these tasks.Led efforts to release a monthly newsletter that featured articles on big initiatives within different departments and graphical statistics to highlight successes and challenges.Asked to manage a special project to determine process improvement opportunities over a series of product releases. A major deliverable was a maintainable recommendation database that the teams could use to keep track of lessons learned. Established a formal review process for risk assessment forms filled out by different project teams.Responsible for developing a scalable, consistent process for handling post mortem retrospectives to conduct after outages occur.

Tacoma, Wa

Managed the implementation of over 15 customized training contracts to a diverse set of clients in public, private, tribal, and non-profit enterprises. Coordinated content delivery in accordance with the negotiated contract, ensured course materials and facilities were secured, and conducted an evaluation and ROI assessment for each training delivery. Responsible for, recruited and maintained a pool of qualified trainers. As a result, three key instructors became integral to acquiring other accounts. Also managed statements of work (SOW) with trainers. Responsible for drafting sales proposals after conducting a needs analysis and ensuring that client’s needs were aligned with the learning outcomes. Successfully secured three large contracts through these proposals. Enforced contract terms and conditions with clients and hired instructors. Led an initiative to streamline contract management and information management processes through evaluating various software solutions to determine if business requirements were met. Reported to executive leadership regarding status of each contract and process improvements on a weekly basis.

Phoenix, Arizona Area

Led the completion of two high profile projects including a full printer refresh consisting of 9 floors, and laptop refresh for 200+ customers. Implemented best practice policies for the following projects: MS Outlook email archiving and Database Cleanup effort. These included training material, coordination with various technical support teams, and department executives. Coordinated meeting agenda and materials for a biweekly IT Steering Committee where Executive Leadership and IT Leadership discussed the status of IT projects. Worked closely with PMO and PMO Manager to contribute to project portfolio. This portfolio was presented to the Executive Leadership team. Responsible for developing procedural documentation to streamline major procedures.

Phoenix, Arizona Area

Provided technical support for a variety of mid-tier applications in the state’s tax application system on a daily basis and reported any performance improvement and problem resolution discoveries to senior leadership. Developed a documentation standard and created over 20 enterprise support documents in this standard for multiple teams and outsourced vendors. Received CIO recognition for this implementation and continued leading the effort for process improvement and document turnover on daily basis. Managed problem and request queues for multi-team environments supporting Arizona’s tax systems. Recognized as a key contributor in a project to standardize a Change Management process. This was implemented successfully and received stellar results in improving communication between teams and customers, better coordination and mitigating risk. Responsible for creation of policy and procedures where none existed before for over 20 enterprise applications.

Trained a staff of 45+ technicians on 30+ clinical, business and financial applications specific to the client. Responsible for staffing appropriate shifts to maintain affective 24/7 support and service. Implemented training program focused on training new associates within two weeks. This included new associates being mentored by a high-performing staff member to ensure customer service quality. Served as team lead by providing technical/procedural guidance to help desk staff so that they could provide their best customer service while performing in-depth troubleshooting. Conducted 30+ behavioral/technical interviews for new hire candidates into the help desk. Led a team to initiate the beginning phase of a Chat feature on the wikipedia knowledge base site. This feature allowed for more options and faster solutions to customers. Conducted discovery of critical information on a new hospital joining the CHW enterprise that involved developing productive dialogue with key hospital personnel, and forming the data into a cohesive training documents and processes for the staff.

Assisted with training new associates and evaluating their progress. Provide first level technical support for CHW personal on desktop, mainframe environment and a wide range of applications (AS400/Meditech/HBOC/Ultiview/Phamis Lastword/Cerner Systems/SMS Invision) while providing excellent customer service. Support activities to include problem investigation, resolution, follow-up, and continuous improvement while ensuring compliance to enterprise standards. Maintained an above average rating of first call resolution while being recognized as exemplifying documentation standards.