Linda Gotzon Email & Phone Number

Sellersville, Pa, Us

Quakertown, Pa, Us

- Schedule all service work, as well as coordinate with both technicians and clients- Field all breakdown calls and create service orders- Full ownership of all service emails- Order all parts for service-related work and stock parts ordering- Data entry in the Qualer system, including reconciliation and review

Perkasie, Pennsylvania, Us

*ETS sister company- Obtained quotations working from requisitions, drawings, specifications and memos- Executed accurate and timely supplier selection- Supported product development and product modifications in the company’s portfolio- Acquired return material authorization (RMA) numbers for refunds, replacement or repair- Established and grew relationships with vendors- Managed the purchasing of client material that increased 3x in product

Perkasie, Pennsylvania, Us

*EFE sister company- Inside sales for Electro-Static Equipment and Chambers- Conducted Tradeshow operations and marketed products and services - Invoiced customers for products using QuickBooks- Prepared paperwork for shipping products locally and internationally- Purchased and organized all office supplies

Lübeck, Schleswig-Holstein, De

Reported to the Sr. Manager, Supply Chain Management - Americas. Led a team of up to 10 individuals across 3 separate groups, including order management (customer support), planning and distribution.- Served as key contributor in the shift to UPS-SCS as the contracted TSP (Transportation System Provider). Worked with UPS to meet our local requirements that were crucial to meeting/exceeding our order fulfillment goals.- Hired, trained, and mentored multiple teams as well as managed performance and annual employee reviews.

Lübeck, Schleswig-Holstein, De

Served on the SAP implementation team responsible for the configuration and implementation of the Sales and Distribution (SD) module of SAP. - Developed training materials to assist users in the change over to SAP as well as coordinated, scheduled and taught user training classes in preparation for going live.- Coordinated project activities to ensure a smooth transition to the new SAP system.