- Schedule all service work, as well as coordinate with both technicians and clients- Field all breakdown calls and create service orders- Full ownership of all service emails- Order all parts for service-related work and stock parts ordering- Data entry in the Qualer system, including reconciliation and review

*ETS sister company- Obtained quotations working from requisitions, drawings, specifications and memos- Executed accurate and timely supplier selection- Supported product development and product modifications in the company’s portfolio- Acquired return material authorization (RMA) numbers for refunds, replacement or repair- Established and grew relationships with vendors- Managed the purchasing of client material that increased 3x in product

*EFE sister company- Inside sales for Electro-Static Equipment and Chambers- Conducted Tradeshow operations and marketed products and services - Invoiced customers for products using QuickBooks- Prepared paperwork for shipping products locally and internationally- Purchased and organized all office supplies

Reported to the Sr. Manager, Supply Chain Management - Americas. Led a team of up to 10 individuals across 3 separate groups, including order management (customer support), planning and distribution.- Served as key contributor in the shift to UPS-SCS as the contracted TSP (Transportation System Provider). Worked with UPS to meet our local requirements that were crucial to meeting/exceeding our order fulfillment goals.- Hired, trained, and mentored multiple teams as well as managed performance and annual employee reviews.

Served on the SAP implementation team responsible for the configuration and implementation of the Sales and Distribution (SD) module of SAP. - Developed training materials to assist users in the change over to SAP as well as coordinated, scheduled and taught user training classes in preparation for going live.- Coordinated project activities to ensure a smooth transition to the new SAP system.