Linda Hardiman Email & Phone Number

Smithfield, Rhode Island, United States

Johnston, Rhode Island, United States

Lead BSA on project to replace commercial banking platform with new vendor. Successful completion of technical solution requirements, presented solution requirements documents to key project stakeholders, creation of use cases, provided knowledge transfer to testers, served as liaison between vendor and test team on project defects. Quickly resolved any defects without impact to the project deadlines or sprints. Reviewed and approved test plans and technical specification documents. Supported quarterly vendor software releases.

Develop documentation in compliance with ISO, CMMI and security requirements. Responsibilities include: translating application/process information into user-friendly content; formatting and managing content templates, attending USPS ISO Auditor training and creating team Newsletters.

Cranston, Ri

Documented business requirements for the RI DMV Modernization Project. Responsibilities included: creating High-Level Design documents, conducting meetings with the client and leading work product reviews to ensure documentation was accurate.Performed automated and manual system testing to ensure the accuracy of the enhanced system.Analyzed and documented business processes for the MN DMV Modernization Project. Responsibilities included maintaining use cases, regulations, requirements and traces in ALM.(requirements management application).

Smithfield, Ri

Analyzed and gathered system enhancement requirements and performed User Acceptance Testing to maintain integrity of company’s various business platforms. Duties included: analyzing current processes and recommending process improvements to all levels of management; managing relationships between FIISand business unit system developers; defining business requirements for upcoming system initatives; documenting business processes.

Smithfield, Ri

• Served as the primary contact between FIIS and the print/mail facility in KY.• Provided problem resolution to clients and other business units related to statement and check output.• Ensured the highest quality on customer month-end statements.• Received Customer Excellence Award for Y2K project.• Cross-trained new employees on customer statements and procedures.• Documented procedures on all aspects of Client Output.

Bachelor Of Science, Business, Marketing

Education record