I just closed a successful 15 month assignment as General Manager for the most viewed immersive experience in the world, Exhibition Hub's Van Gogh Exhibit. As someone who had been deeply entrenched in the training realm of the spa industry until COVID, I discovered there is little difference from a customer service perspective. As with spa, it doesn’t matter how fabulous the surroundings are or how exquisitely the exhibition flows if your customers are not thrilled! Experience: over 16+ years of proven success managing teams, customer experience and increasing profitability through relevant training. Out of the box ideas and managing key performance indicators within a business. Thrive at any task to improve performance of an entire team and within self. I promote excellence amongst my peers and inspire my associates to continuously aspire to achieve improvement, initiative, and active creativity that will bring about everyone's success. Living in Thailand from 2014-2020 afforded me the opportunity to teach teams across different cultures. I was able to better understand the part that culture and personality plays in how we interact. I created a course that taught quiet people how to increase revenue dramatically and quickly. It has been used by top luxury brands i.e., Oberoi Group, Shangri-La Hotels, Raffles Hotel, Goldeneye Resort and Biologique Recherche. Here is what spa management says about my training -“Linda's training course should be a pillar of Spa Business Development. I see the results keep coming and I am very happy."-Wael Malki, Spa Director, Aberdeen Marina Club, Hong Kong"Really valuable. The "baseline" modules build confidence in communication, enabling therapists to find their voice. The value is 10/10."- Holly Boland, Mgr. of Training, MSpa Author of "The Quiet Presenter: A 6 Step System for Introverts, Entrepreneurs, Creators and Anyone with Stage Fright" , "Listen, Engage, Sell! The foolproof method to increase spa retail sales in 7 days or less." and "The New Esthy Handbook", all available on Amazon.