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• Senior-level UX qualitative researcher with experience working with clients in hospitality, travel, video services, telecommunications, healthcare, insurance, financial services and banking.• Strengths include conducting detailed testing, producing qualitative reporting and communicating key findings.• Provides clarity to companies seeking to understand their users’ behaviors while giving sound recommendations based on observed data.Skills: Usability testing, contextual inquiry, persona creation, generative research, heuristic evaluation, mobile device testing, accessibility testing, IVR testing, field testing, longitudinal studies. Familiar with Agile. Programming and Design Skills: HTML, JavaScript, CSS, ASP 2, Visual Basic, .NETSoftware Skills: UserZoom, Morae, Qualtrics, Jira, Mural.ly, Mac OS X, Office, Rally, Atlas.ti, SPSS, Photoshop CS2, Microsoft Visual Studio, .NET 2003
U.S. Digital Response (Remote)
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U.S. Digital Response (Remote)Cincinnati, Oh, Us
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Senior User Experience Researcher, Assistant Vice PresidentU.S. Bank Oct 2021 - Sep 2023Minneapolis, Mn, UsU.S. Bank is the fifth largest banking institution in the United States* Specialized in treasury management enterprise tools.* Conducted exploratory user experience research for digital payments for corporate clients.* Developed heuristic evaluation process and conducted pilot studies.* Undertook internal initiative to identify and document project risks. -
Senior User Experience ResearcherCox Automotive Inc. Apr 2021 - Aug 2021Atlanta, Ga, UsCox Automotive is the largest wholesale used vehicle auction house.• Executed field observation of onsite vehicle inspections to map workflow.• Interviewed in-house experts for feedback on concepts for a mobile tool for vehicle inspectors, and led a team affinity activity to group and prioritize observations.• Conducted one-on-one remote interviews with car auction buyers for feedback on condition report design concepts. -
Senior User Experience ResearcherSabre Corporation Oct 2017 - Nov 2019Southlake, Texas, UsSabre is a technology solutions provider for the travel industry• Set up and conducted 4 simultaneously-run unmoderated remote usability tests for travel agency application.•Led contextual inquiry of internal account manager users of customer relationship management tool, and generated solutions.•Created persona and conducted usability test for new airline seating product.•Guided product managers, UX designers, executives, and other stakeholders to optimize and streamline software to deliver superior service.•Conducted usability tests and interviews remotely with globally-located participants. -
User Experience Design ResearcherVerizon 2016 - 2017Basking Ridge, Nj, UsVerizon is the largest wireless telecommunications company in the United States•Conducted usability testing and research for new Over-The-Top video service.•Identified research goals, developed protocols and screeners, moderated, analyzed data, and delivered actionable findings and recommendations.•Collaborated (including virtually) with product managers, UX designers, developers, and engineers for usability tests. -
Senior User Experience AnalystUsability Sciences Corporation 2011 - 2015Irving, Texas, UsUsability Sciences is a small, privately held firm that works with clients in industries such as ecommerce, insurance, pharma, banking and financial services -
Usability AssistantDesigner Software, Inc. Jun 2011 - Jul 2011Designer Software is a UX contractor specializing in interaction design and usability research -
Research ConsultantAnthro-Tech, Inc. Apr 2011 - May 2011Olympia, Wa, UsAnthro-Tech is a small, privately held firm that works with government agencies, nonprofits and financial services -
Usability And User Research InternAmazon.Com Sep 2010 - Dec 2010Seattle, Wa, UsAmazon is an American electronic commerce and cloud computing company with headquarters in Seattle, Washington, and is the largest Internet-based retailer in the United States -
Web EditorEducational Theatre Association May 2001 - Aug 2009Cincinnati, Ohio, UsThe Educational Theatre Association is the professional association for theatre educators.• Managed nonprofit organization website and edited print content. -
Book EditorF&W Publications Jun 1998 - May 2001• Led graphics design books editorial team.
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Freelance EditorSelf-Employed Jan 1992 - Jun 1998• Copyedited and proofread reference book manuscripts.
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Book Production EditorSpringer-Verlag New York Sep 1987 - Dec 1991• Produced and edited scientific and medical books.
Linda Hwang Skills
Linda Hwang Education Details
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University Of WashingtonHuman-Centered Design And Engineering -
Northwestern UniversityBiological Sciences
Frequently Asked Questions about Linda Hwang
What company does Linda Hwang work for?
Linda Hwang works for U.s. Digital Response (Remote)
What is Linda Hwang's role at the current company?
Linda Hwang's current role is Senior user experience researcher.
What is Linda Hwang's email address?
Linda Hwang's email address is li****@****bre.com
What is Linda Hwang's direct phone number?
Linda Hwang's direct phone number is +1 682-605*****
What schools did Linda Hwang attend?
Linda Hwang attended University Of Washington, Northwestern University.
What skills is Linda Hwang known for?
Linda Hwang has skills like Usability Testing, Usability, User Centered Design, User Research, User Interface Design, Analysis, Editing, Proofreading, Writing, Website Administration, Web Content, Academic Research.
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