Linda Hickman, Pmp Email & Phone Number

Greenville, South Carolina Area

Greenville, Sc

Greenville, Sc

Benefitfocus is a leading provider of benefits technology. More than 23 million members manage all types of benefits in the Benefitfocus cloud. By delivering technology that integrates all benefits in one place, Benefitfocus provides a better way to engage consumers, educate employees and simplify benefit enrollment and management.

Greenville, Sc

Suntrust Bldg, Greenville Sc

Project Management responsibilities for small projects and initiatives of the Business Intelligence department. Focused on best practices, process improvements, analysis and reporting . Leading the transition to a new data warehouse for the transformation of raw financial and clinical data into meaningful information for decision making.

• Develop and implement a three-tiered rewards and recognition program for Operations personnel.• Effectively translate business needs into functional requirements and specifications for various projects including contract management, partner relationship management, and skills management systems.• Responsible for the Change Management activities for numerous system rollouts consisting of: managing impact analysis; design walkthroughs; user testing; training and awareness; and communications.

• Successfully drive the transformation of 42 disparate systems to an SAP supported environment (SAP R/3, SRM, HR, PS, and BI) as the primary liaison between stakeholders, business users, BAs and IT project team. Activities include: gathering, reviewing, analyzing and evaluating user needs; eliciting, documenting and managing functional requirements; providing continuous improvement; lean transformation, and facilitating communications.• Serve as the Document Review Board member for the Services organization.• Author new policies and procedures to improve time entry, At-Risk project reviews, and Customer Investment Programs. This allowed for timelier billing, pre emptive actions on projects at risk, and decreased the amount of effort required to mitigate failing projects.• Architect and design a site in MS SharePoint for managing Consultant biographies to be used in SOW presentations. Significantly improve the process of identifying candidates by allowing for easier search, creation and updating capabilities thereby reducing the overall SOW cycle for Sales.

• Modeled PMO workflows to integrate financial, legal, customer, and partner dependencies using formal customer proposal templates, guidelines, and review / approval processes to significantly reduce the rate of project write-offs requiring provision of free services in response to customer dissatisfaction.• Created Professional Services library of best practices and standardized program and project management techniques, templates, tools, materials, communications, and deliverables• Lead a Six Sigma initiative to completely eliminate a $13M vendor payment backlog, partnering with Finance, Legal, and Vendor Relations, departments, completed in under 9 months.• Develop standards and documentation for the Federal arm of Services allowing them to achieve CPM Level 2.• Led corporate-level initiative to attain ISO 2000 certification, playing integral role in achievement of global certification.

Greenville, Sc

• Defined the project management framework for Professional Services, establishing formal project governance, initiation, planning, management, and delivery processes.• Contract writing and review for strategic North America accounts.• Develop and manage a highly visible strategic plan to improve the interpersonal skills and collaborative tactics of the Project Management Office team worldwide to help drive acceptance of the PMO personnel as a value-add to the field based Services and Sales organizations known as PM Academy. • Developed best practices for Services organization including project management methodologies, Statement of Work review and approvals, and solution specific playbooks (roadmaps) for implementation.• Implement a two year program to achieve 100% PMP certification for all Services PMs worldwide (350+). Achieved in 18 months.• Lead a virtual team to evaluate document management software to globally centralize all Service related processes, work instructions, best practices, and documentation. Architect an effective solution using a file structure on a server with a GUI based on user requirements. Shortened user search for specific documentation by 75% and saved the company $1.2M by developing solution in-house .• Review financial reports to uncover missed revenue. Discovered and invoiced an estimated $2.3M over 2 years from projects that were not closed properly.

Greenville, Sc

• Functional design on materials management system for Fluor• Y2K transformation at Ahold• User requirements on Wachiova ACH reporting

Spartanburg, Sc

Implement, configure, and train plant personnel on production scheduling and accounting software in more than 14 containerboard board plants across North America.

Greenville, Sc

• Develop training programs for automated activities including Expense Reporting, Marketing Analysis, Finance, and Payroll. • Install and train employees on new software including MS Word, MS PowerPoint, Lotus 123• Maintain all PC related equipment for corporate office.

Greenville, Sc

• Account representative • Successfully developed an employee purchase program with several clients generating $300K in sales

Greenville, Sc

• Programmer for accounting and estimating software for home builders• Define and write reports using Crystal Reports and SQL• Call center support for users