Linda Coleman

Linda Coleman Email and Phone Number

Director of Project Management for Clearview Energy and Titan Cloud Storage, Inc. @ Clearview Energy
Linda Coleman's Location
Dallas-Fort Worth Metroplex, United States
Linda Coleman's Contact Details

Linda Coleman personal email

n/a
About Linda Coleman

• Energetic Project, Change Management and Operations leader known for collaborative, high performance teams. Outstanding track record executing solutions into daily business and achieving bottom-line expense reduction.• Extensive experience in the electric and natural gas utility markets, both regulated and deregulated.• 11 years of experience with project and change management and the ability to find innovative solutions and navigating teams through changing business environments. • 14 years senior management experience in operational leadership including call center and back office management with budgetary responsibility. Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line.• Experienced with government regulations and compliance and resolving customer complaints.• Critical thinker, highly organized and detail-oriented in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor.• Certified in Agile, Scrum Master, Change Management, Six Sigma Green Belt, Kaizen Lean Training. Proficient in Microsoft Office Products.Selected Career Achievements• Migrated customers in 14 states to the ECI Utilibill Customer Information System from two separate Customer Information Systems without downtime or disruption of daily business. Complexity included billing methods of Marketer Bill Ready, Utility Rate Ready and Utility Bill Ready, electric and gas commodities, active and inactive customers and all related customer correspondence and working with multiple payment, sales channels and print vendors. • Implemented sending customers text messages to 2MM customers in Texas, Oklahoma and Kansas.• Implemented strategic rewrite to self service IVR improving containment rate within the IVR by 35%.• Upgraded the Avaya Call System software version on 17 servers. • Orchestrated creation of the Change Management function for DE. • Delivered $3.6MM in avoided costs through mitigation of issues and gaps associated with projects.• Awarded DE Platinum Award, the highest level recognition of achievements that significantly moved the business forward. Nominated an additional 4 times. Linda ColemanLcoleman0316@gmail.com918-600-4535

Linda Coleman's Current Company Details
Clearview Energy

Clearview Energy

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Director of Project Management for Clearview Energy and Titan Cloud Storage, Inc.
Linda Coleman Work Experience Details
  • Clearview Energy
    Director Of Project Management
    Clearview Energy Jan 2020 - Present
    Dallas, Texas, United States
    Responsible for all aspects of IT projects for large-scale initiatives. Define project scope, requirements and deliverables. Coordinate development and testing schedules, define test cases and analyze and report on testing results. Identify and resolve project issues and manage project risk. Provide reporting for project related metrics, weekly status reports and work with executive management to review and prioritize all projects in queue. Subject matter expert on the ECI Utilibill System. Research and resolve user issues including 75 system enhancements. Introduced Jira to Project Management and CIS system enhancement tracking.
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  • Titan Cloud Storage, Inc
    Director Of Project Management
    Titan Cloud Storage, Inc Jul 2022 - Present
    Dallas, Texas, United States
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  • One Gas
    Senior Project Manager
    One Gas Jul 2018 - Jan 2020
    Tulsa, Oklahoma Area
    Manage cost, schedule and performance of complex, large-scale IT projects. Collaborate with senior management to plan business and technology solution. Identify and resolve project issues and manage project risk. Negotiated contracts with multiple vendors.
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  • Rgp
    Project Manager
    Rgp Dec 2017 - Jun 2018
    Tulsa
    Leading project for ONE Gas as a contractor. Transitioned to permanent employee for ONE Gas in July 2018.
  • Direct Energy Operations, Inc.
    Sr Manager, Operational And Business Readiness
    Direct Energy Operations, Inc. Nov 1990 - Apr 2017
    Tulsa, Oklahoma Area
    Built Operational Readiness organization which assessed the business impacts of all project and small initiative change being delivered for customers, employees and vendors while insuring impacts were mitigated prior to change being deployed. Led a team of 10 Senior Analysts. Managed 60 concurrent change projects and initiatives. 49 projects or change initiatives completed in 2016 including several large M&As and system migrations. $3.6MM in 2016 avoided due to mitigations and business process improvements of 74 issues and gaps with projects and change initiatives. $332k by March 2017 related to 12 issues. Developed Change Management strategy, best practices and tools including a standardized Change Management Project Plan, Go/No Go Criteria, Post Implementation Scorecards and Impact Assessments for internal and external communication activity, training, user access, User Acceptance Testing, cutover planning and contingency planning for each project.  Implemented performance surveys and reporting for team analysts to gage success and improvement areas. Score was 91% based on 67 surveys. Established critical relationships with stakeholders at every level of the business from executives to front line employees to insure detailed, collaborative communication and comprehensive project management occurred.  Employee satisfaction went from 4.65 to 5.80 (out of 6) with 100% participation in survey.  Awarded DE Platinum Award in 2012, the highest level annual award that recognizes achievements that significantly moved the business forward. Nominated for this award five times in seven years.
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  • Direct Energy
    Sr Manager, Usn Back Office Operations
    Direct Energy May 2013 - Jun 2014
    Tulsa, Ok
    Senior Manager, USN Back Office Operations 2013 - 2014 Led clean-up and stabilization effort for the USN Back Office Operations including four managers and 30 FTE with an annual budget of $17MM. Managed an offshore partnership. Areas of responsibility included exception processing for enrollment, billing, finance, remittance and market transactions. Centralized work from Toronto to Tulsa to reduce headcount by 21 FTE while maintaining timeliness and quality of work. DE was under investigation for not adhering to state regulatory mandates in four states. All investigations were successfully closed without negative actions or penalties. Completed customer rate sync audit. Reviewed 275k accounts and corrected 222k accounts. 63% reduction in unbilled accounts and enrollment cancellations. 82% reductions in reimbursement requests due to incorrect rates or overbilling errors. Employee satisfaction went from 4.9 to 5.56 (out of 6).
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  • Direct Energy
    Sr Manager, Texas Back Office Operations
    Direct Energy Jul 2003 - Jun 2010
    Tulsa, Ok
    Directed a staff of 250 associates and contract employees in three countries, USA, Canada and India, in performance of back office transactions to support of 1 million customers in the Texas Deregulated Utility market. Responsible for Financial Services and Remittance, System Balancing and Reconciliation, Customer Bill Creation and Processing, Account Maintenance, Transaction Exceptions, Regulatory and Customer Complaint Resolution and Billing Inquiry.  Implemented detailed metrics including volumes, cycle time and forecasting projections of more than 700 processes. Results included a 20% reduction in headcount and $2MM in savings.  Led a cultural transformation to improve overall employee satisfaction by implementing flexible schedules, vacation request bidding process, quarterly scorecards for associates, leads and supervisors and established Attendance Index Guidelines. Seamless transition of acquisition of 250k customers. Implemented a new global delivery deployment strategy using off shoring yielding a lower unit cost per transaction. Moved 33 functions in July 2006 to Chennai, India
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  • Direct Energy
    Senior Consultant
    Direct Energy Nov 1999 - Jul 2003
    Tulsa, Ok
    Created an outsourced contact center to handle 1MM deregulated electric customers in Texas. Managed all aspects of the contact center operations from initial inception to implementation including Siebel CRM, WFM, ACD and reporting.
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  • Direct Energy
    Senior Consultant
    Direct Energy 1995 - 1999
    Tulsa, Oklahoma Area
    Performance Measurement Consultant responsible for creating and maintaining an incentive program for approximately 1,500 employees including monthly reporting.
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  • Direct Energy
    Supervisor
    Direct Energy 1990 - 1995
    Tulsa, Oklahoma Area
    Supervisor of Contact Center Technology and Administration with responsibility for all contact center technology including ACD, Workforce Management, Call Recording, Message Boards and IVR.
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Linda Coleman Skills

Energy Markets Energy Electricity Markets Commodity Markets Natural Gas Demand Response Process Improvement Business Process Improvement Business Analysis Vendor Management Sdlc Visio Sharepoint Analysis Business Process Change Management Call Center Data Analysis Financial Analysis Budgets Software Documentation Program Management Access Requirements Gathering Requirements Analysis

Linda Coleman Education Details

  • Bartlesville Weslyn University
    Bartlesville Weslyn University
    A

Frequently Asked Questions about Linda Coleman

What company does Linda Coleman work for?

Linda Coleman works for Clearview Energy

What is Linda Coleman's role at the current company?

Linda Coleman's current role is Director of Project Management for Clearview Energy and Titan Cloud Storage, Inc..

What is Linda Coleman's email address?

Linda Coleman's email address is re****@****cox.net

What schools did Linda Coleman attend?

Linda Coleman attended Bartlesville Weslyn University.

What skills is Linda Coleman known for?

Linda Coleman has skills like Energy Markets, Energy, Electricity Markets, Commodity Markets, Natural Gas, Demand Response, Process Improvement, Business Process Improvement, Business Analysis, Vendor Management, Sdlc, Visio.

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