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Linda Coleman is listed as Director of Project Management for Clearview Energy and Titan Cloud Storage, Inc. at Clearview Energy, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at clearviewenergy.com and a matched LinkedIn profile for Linda Coleman.
Linda Coleman previously worked as Director of Project Management at Clearview Energy and Director of Project Management at Titan Cloud Storage, Inc. Linda Coleman holds Bachelor’S Degree, Human Resources Management And Services, A from Bartlesville Weslyn University.
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AeroLeads found 1 current-domain work email signal for Linda Coleman. Compare company email patterns before reaching out.
• Energetic Project, Change Management and Operations leader known for collaborative, high performance teams. Outstanding track record executing solutions into daily business and achieving bottom-line expense reduction.• Extensive experience in the electric and natural gas utility markets, both regulated and deregulated.• 11 years of experience with project and change management and the ability to find innovative solutions and navigating teams through changing business environments. • 14 years senior management experience in operational leadership including call center and back office management with budgetary responsibility. Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line.• Experienced with government regulations and compliance and resolving customer complaints.• Critical thinker, highly organized and detail-oriented in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor.• Certified in Agile, Scrum Master, Change Management, Six Sigma Green Belt, Kaizen Lean Training. Proficient in Microsoft Office Products.Selected Career Achievements• Migrated customers in 14 states to the ECI Utilibill Customer Information System from two separate Customer Information Systems without downtime or disruption of daily business. Complexity included billing methods of Marketer Bill Ready, Utility Rate Ready and Utility Bill Ready, electric and gas commodities, active and inactive customers and all related customer correspondence and working with multiple payment, sales channels and print vendors. • Implemented sending customers text messages to 2MM customers in Texas, Oklahoma and Kansas.• Implemented strategic rewrite to self service IVR improving containment rate within the IVR by 35%.• Upgraded the Avaya Call System software version on 17 servers. • Orchestrated creation of the Change Management function for DE. • Delivered $3.6MM in avoided costs through mitigation of issues and gaps associated with projects.• Awarded DE Platinum Award, the highest level recognition of achievements that significantly moved the business forward. Nominated an additional 4 times. Linda ColemanLcoleman0316@gmail.com918-600-4535
Listed skills include Energy Markets, Energy, Electricity Markets, Commodity Markets, and 21 others.
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Dallas, Texas, United States
Responsible for all aspects of IT projects for large-scale initiatives. Define project scope, requirements and deliverables. Coordinate development and testing schedules, define test cases and analyze and report on testing results. Identify and resolve project issues and manage project risk. Provide reporting for project related metrics, weekly status.
Tulsa, Oklahoma Area
Manage cost, schedule and performance of complex, large-scale IT projects. Collaborate with senior management to plan business and technology solution. Identify and resolve project issues and manage project risk. Negotiated contracts with multiple vendors.
Tulsa
Leading project for ONE Gas as a contractor. Transitioned to permanent employee for ONE Gas in July 2018.
Tulsa, Oklahoma Area
Built Operational Readiness organization which assessed the business impacts of all project and small initiative change being delivered for customers, employees and vendors while insuring impacts were mitigated prior to change being deployed. Led a team of 10 Senior Analysts. Managed 60 concurrent change projects and initiatives. 49 projects or change.
Tulsa, OK
Senior Manager, USN Back Office Operations 2013 - 2014 Led clean-up and stabilization effort for the USN Back Office Operations including four managers and 30 FTE with an annual budget of $17MM. Managed an offshore partnership. Areas of responsibility included exception processing for enrollment, billing, finance, remittance and market transactions..
Tulsa, OK
Directed a staff of 250 associates and contract employees in three countries, USA, Canada and India, in performance of back office transactions to support of 1 million customers in the Texas Deregulated Utility market. Responsible for Financial Services and Remittance, System Balancing and Reconciliation, Customer Bill Creation and Processing, Account.
Tulsa, OK
Created an outsourced contact center to handle 1MM deregulated electric customers in Texas. Managed all aspects of the contact center operations from initial inception to implementation including Siebel CRM, WFM, ACD and reporting.
Tulsa, Oklahoma Area
Performance Measurement Consultant responsible for creating and maintaining an incentive program for approximately 1,500 employees including monthly reporting.
Tulsa, Oklahoma Area
Supervisor of Contact Center Technology and Administration with responsibility for all contact center technology including ACD, Workforce Management, Call Recording, Message Boards and IVR.
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Linda Coleman works for Clearview Energy.
Linda Coleman is listed as Director of Project Management for Clearview Energy and Titan Cloud Storage, Inc. at Clearview Energy.
AeroLeads has found 1 work email signal at @clearviewenergy.com for Linda Coleman at Clearview Energy.
Linda Coleman is based in Dallas-Fort Worth Metroplex, United States, United States while working with Clearview Energy.
Linda Coleman has worked for Clearview Energy, Titan Cloud Storage, Inc, One Gas, Rgp, and Direct Energy Operations, Inc..
You can use AeroLeads to view verified contact signals for Linda Coleman at Clearview Energy, including work email, phone, and LinkedIn data when available.
Linda Coleman holds Bachelor’S Degree, Human Resources Management And Services, A from Bartlesville Weslyn University.
Linda Coleman is listed with skills including Energy Markets, Energy, Electricity Markets, Commodity Markets, Natural Gas, Demand Response, Process Improvement, and Business Process Improvement.
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